Dumisane Phakathi
IT helpdesk support technician
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About
Good day
I trust this email finds you well.
QUALIFICATION
*Completed 3 years Diploma in information technology
*Azure administrator, Microsoft 365 & Azure Fundamental
*Helpdesk Support Engineer
*IT Support
My SKILLS
-Azure administrator
- Microsoft 365 (Ms-900)
- Azure fundamentals (Az-900)
- Microsoft Application Support
- IT Operations Desk
- MSCA
-Desktop support (Install/Reload Windows, troubleshoot, install, and configure Office 365, AV and Printers)
-Server support (Install/Repair/Reload Windows OS, Troubleshoot and maintain OS. DNS,DHCP Active Directory Management)
-Support users remotely or drive on site
- Any manufacturer “repair” (hardware related) such as ( Lenovo, HP, Dell, etc) with exposure to IT systems in an environment with 60 or more users.
- Basic knowledge of IP networking and protocols, eg. HTTP, FTP, SMTP, DNS, WINS, DHCP.
- Basic understanding of network services, eg. email / internet / firewall / Proxy
- Microsoft Windows client operating systems (Windows 10 & 11 )
- Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet
Explorer/Firefox,Chrome)
- Mobile device troubleshooting- iOS and Android.
- Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals)
- Knowledge and hands on experience of repairing laptops
- Knowledge and hands on experience of repairing tablets
- Hands on experience with end user support.
- Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting
Experience
Good day
I trust this email finds you well.
QUALIFICATION
*Completed 3 years Diploma in information technology
*Azure administrator, Microsoft 365 & Azure Fundamental
*Helpdesk Support Engineer
*IT Support
My SKILLS
-Azure administrator
- Microsoft 365 (Ms-900)
- Azure fundamentals (Az-900)
- Microsoft Application Support
- IT Operations Desk
- MSCA
-Desktop support (Install/Reload Windows, troubleshoot, install, and configure Office 365, AV and Printers)
-Server support (Install/Repair/Reload Windows OS, Troubleshoot and maintain OS. DNS,DHCP Active Directory Management)
-Support users remotely or drive on site
- Any manufacturer “repair” (hardware related) such as ( Lenovo, HP, Dell, etc) with exposure to IT systems in an environment with 60 or more users.
- Basic knowledge of IP networking and protocols, eg. HTTP, FTP, SMTP, DNS, WINS, DHCP.
- Basic understanding of network services, eg. email / internet / firewall / Proxy
- Microsoft Windows client operating systems (Windows 10 & 11 )
- Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet
Explorer/Firefox,Chrome)
- Mobile device troubleshooting- iOS and Android.
- Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals)
- Knowledge and hands on experience of repairing laptops
- Knowledge and hands
Education
QUALIFICATION
*Completed 3 years Diploma in information technology
*Azure administrator, Microsoft 365 & Azure Fundamental
*Helpdesk Support Engineer
*IT Support
My SKILLS
-Azure administrator
- Microsoft 365 (Ms-900)
- Azure fundamentals (Az-900)
- Microsoft Application Support
- IT Operations Desk
- MSCA
