Helpdesk support Technician
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I am a highly competent IT professional with a proven track record in networking and managing databases. I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients. I am eager to be challenged in order to grow and further improve my IT skills. My greatest passion is in life is using my technical know-how to benefit other people and organisations.
I have 3 years experience as IT Help-desk support technician and 2 years experience working as IT technician.
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
Construct, install, and test customized configurations based on various platforms and operating systems.
Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
Where required, administer and resolve issues with associated end-user workstation network software products
Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
Ensure that desktop connections, i.e. Network jacks are in proper working order.
Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
I have Bachelors degree in Information Technology, Diploma in Information Technology, Certificate in Network Infrastructure and Metric certificate.
