Elija Maake

Call center professional with experience in telesales, direct sales, and quality assurance. Experienced in monitoring calls, improving sales performance, coaching agents, and ensuring compliance with company standards. Strong communication skills with a proven ability to work in high-volume call center environments and deliver quality results.

Quality Assurance Agent at O'Keefe and Swartz (2022-01 – 2025-09)

• Monitored inbound and outbound sales calls to ensure quality and compliance.
• Evaluated agent performance using call scorecards and provided feedback.
• Coached agents to improve call handling, sales techniques, and customer service.
• Identified trends and areas of improvement in sales and customer interactions.
• Prepared QA reports and shared insights with management.
• Ensured company scripts, policies, and regulatory requirements were followed.

Sales Consultant at O'Keefe and Swartz (2021-07 – 2022-01)

• Handled outbound telesales calls to potential customers.
• Explained products and services clearly to customers.
• Met and exceeded sales targets in a competitive call center environment.
• Updated customer information accurately in the CRM system.
• Handled objections and built rapport with customers.

Sales Consultant at 3 Way Marketing (2021-01 – 2021-06)

• Generated sales through outbound calling campaigns.
• Promoted products and explained benefits to customers.
• Maintained a professional and persuasive sales approach.
• Recorded call outcomes and updated lead information.
• Worked towards daily and monthly sales targets.

Grade 12 – Soshanguve Secondary School (2013)