Elize Vorster

Versatile and experienced Manager with a powerful blend of retail operations oversight, financial acumen, and robust HR management. Adept at driving bottom-line profitability, implementing strict statutory compliance, and developing talent within fast-paced environments.

Admin Assistant / HR at JP Schoeman Farms (2018-03 – Present)

• Oversee the accurate execution and processing of weekly wages and monthly salaries
• Manage the allocation and division of departmental costs while assisting with budget planning and variance tracking
• Direct the preparation and timely submission of Employment Equity (EE) reports, Unemployment Insurance Fund (UIF) declarations, and Injury on Duty (IOD) claims in accordance with South African labour legislation
• Coordinate end-to-end recruitment processes and schedule mandatory workforce training, including Health & Safety, Fire Fighting, and First Aid compliance
• Facilitate and manage corporate insurance claims, ensuring all documentation is accurately processed and resolved
• Manage executive-level communication and official correspondence, acting as a key point of contact for internal and external stakeholders
• Oversee disciplinary procedures, grievance handling, and conflict management to foster a productive and harmonious work environment
• Maintain and process comprehensive employee records, onboarding documentation, and general personnel administration

Assistant Manager at Clicks (2017-02 – 2018-02)

• Oversee daily opening and closing procedures, ensuring strict adherence to operational protocols, cash handling security, and facility management
• Manage end-to-end stock optimization, including stock movement, shrinkage reduction, risk management, and the execution of comprehensive stocktakes
• Lead daily administrative functions, including cash-ups, secure banking processes, financial reconciliations, and meticulous record-keeping
• Drive a customer-centric culture by resolving complex complaints, maximizing customer satisfaction, and ensuring high service standards on the shop floor
• Analyze sales budgets and historical financial data (LY figures) to implement strategies that actively drive and exceed store turnover targets
• Analyze profit and loss (P&L) statements, monitor expenditures, and implement strict cost-control measures to maximize profitability
• Partner in the recruitment of high-calibre personnel, and lead ongoing training, mentorship, and motivation initiatives to build a high-performing team
• Optimize personnel scheduling and labour allocation to ensure peak operational efficiency while managing labour budgets
• Administer formalized progressive discipline and employee relations procedures utilizing corporate SAP HR modules
• Ensure total alignment and compliance with all corporate policies, standard operating procedures (SOPs), and statutory retail regulations

Branch Manager at Musica (2014-12 – 2017-01)

• Hold ultimate accountability for daily opening and closing protocols, operational compliance, cash security, and overall facility management
• Oversee comprehensive stock control strategies, mitigating shrinkage and risk while managing stock movement and high accuracy stocktakes
• Supervise all back-office administrative functions, including secure banking processes, daily cash-ups, financial reconciliations, and meticulous data filing
• Champion a customer-first culture, driving customer satisfaction metrics and efficiently resolving escalated customer service issues
• Facilitate and manage corporate insurance claims, ensuring all documentation is accurately processed and resolved
• Manage executive-level communication and official correspondence, acting as a key point of contact for internal and external stakeholders
• Oversee disciplinary procedures, grievance handling, and conflict management to foster a productive and harmonious work environment
• Maintain and process comprehensive employee records, onboarding documentation, and general personnel administration

Branch Manager at OK Furniture (2014-07 – 2014-09)

Please see Training Manager position below.

Training Manager at OK Furniture (2013-11 – 2014-06)

• Facilitate comprehensive training programs focusing on end-to-end Sales Procedures, customer engagement, and high-ticket furniture sales strategies
• Direct training modules on optimized Stock Movement protocols, supply chain tracking, and high-accuracy Stocktaking methodologies
• Guide team members on Income Statement (P&L) analysis, cost control, and performance metrics designed to aggressively drive store Turnover
• Provide structured onboarding and ongoing instruction on corporate systems, including HP Office application systems and back-office administration
• Ensure absolute compliance across the branch by training staff on the Occupational Health and Safety (OHS) Act and workplace safety standards
• Educate the management team on progressive labor strategies, corporate HR Procedures, and execution of formalized Disciplinary Actions
• Mentor upcoming team leaders in General Management principles, operational workflows, and strategic workforce scheduling

Manager at Tekkie Town (2009-01 – 2010-01)

• Hold ultimate accountability for daily opening, closing, and security protocols, including conducting random stock checks, managing incident reporting, and ensuring rigorous loss prevention
• Manage inventory levels by forecasting and compiling weekly replenishment orders, coordinating directly with the Area Manager and suppliers to optimize stock depth
• Oversee strategic stocktakes, auditing results to identify and implement corrective actions for any inventory variances, shrinkage, or discrepancies
• Ensure the planning, receiving, and processing of stock strictly meets corporate standards, while directing high-impact visual merchandising layouts to maximize floor sales
• Formulate monthly operational rosters and staff schedules to ensure optimal floor coverage during peak trading periods while aligning with labour budgets
• Drive staff productivity and accountability by conducting formal performance appraisals, measuring KPIs, and actively resolving workplace challenges or grievances
• Monitor and control store expenditures (including staff wages, stationary, and stock orders) against the operational budget, while authorizing strategic sales discounts to protect profit margins
• Monitor daily and monthly sales targets, successfully implementing corporate marketing strategies and promotional campaigns to drive "preferred stock" turn rates
• Champion a customer-centric environment that aligns with the core brand essence, effectively handling escalated customer complaints and managing product returns/exchanges in line with company policy
• Oversee all back-office administrative tasks, financial reconciliations, and reporting pipelines to ensure seamless store governance

National Senior Certificate in Grade 12 – High School Diamantveld (2002)

Module 1 of 1: Employee Management in Employee Management – Upskillist (2024)

Certificate of Competence in Managing Labour Relations – University of Witwatersrand (2023)

End User Computing in Information Technology – End User Computing