Sadie Ogle

Experienced operations and training professional with a strong background in call center environments, franchise operations, and people development. Proven ability to design and deliver impactful training programs, improve team performance, ensure compliance, and maintain high customer service standards. A motivated leader with hands-on experience in sales, administration, auditing, and operational management.

Company Head Trainer - OTF CALL CENTER SOLUTIONS

(2025-02)

• Designed and delivered onboarding and ongoing training for telesales, field sales, and B2B/B2C teams.
• Developed campaign-specific scripts, objection handling guides, and product knowledge material.
• Facilitated workshops on sales techniques, lead conversion, compliance, and customer service.
• Monitored agent performance and provided coaching to improve KPIs.
• Worked closely with sales managers to align training with business goals.
• Ensured full compliance with industry regulations and company quality standards.

Regional Junior Operations Manager - Pedros (KwaMashu & Longstreet)

(2023-06 - 2025)

• Managed daily restaurant operations while maintaining brand standards.
• Handled customer complaints and ensured high service levels.
• Managed staff discipline, rosters, and training on SOPs.
• Drove profitability, sales targets, and GP% performance.
• Ensured compliance with health and safety regulations.

Front Of House Manager - Pedros (Newlands Inanda Square)

(2021-08 - 2023)

• Supervised front-of-house staff and delegated daily responsibilities.
• Resolved customer complaints professionally.
• Trained staff on SOPs and service standards.

Auditing Administrator - ACCS (Advanced Call Center Solutions)

(2017-07 - 2021)

• Audited sales before submission to the document portal.
• Verified client details, payments, and compliance.
• Liaised with UK departments to ensure accuracy and quality.

NVC Level 4 - Tourism - Elangeni TVET College (2014 - 2017)