Customer-focused support professional
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Customer-focused support professional with extensive experience assisting customers across retail, banking, telecommunications, and SaaS environments. Skilled at resolving complex enquiries, managing digital support channels, and delivering seamless customer experiences. Recognized for strong problem-solving, clear communication, and consistently achieving service quality and productivity targets in fast-paced remote and hybrid teams.
Customer Service Representative - Charles Tyrwhitt - Nutun (UK), Hybrid
(2025-08 - 2026-06)
Delivered customer support via phone, email, and live chat while maintaining high service standards. Resolved order, delivery, payment, and product enquiries efficiently. Processed returns, exchanges, refunds, and replacements in line with company policies. Managed customer accounts and updated CRM records with accurate information.
Banking Support Specialist - Commonwealth Bank - Nutun (Australia), Hybrid
(2025-02 - 2025-08)
Assisted customers with account servicing, transactions, card support, online banking, and general banking requests. Verified customer information and handled sensitive data in line with compliance and security requirements. Investigated and resolved customer concerns, providing accurate and timely first-contact resolutions where possible.
Documented customer interactions using CRM and banking systems. Educated customers on banking products, digital self-service tools, and available account solutions.
Customer Support Agent - ShipStation - Quantanite (USA), Remote
(2022-08 - 2024-11)
Investigated technical and billing concerns, providing accurate solutions or escalating complex cases. Maintained detailed case notes and managed support tickets to meet SLA and quality targets. Guided customers through troubleshooting steps to improve platform adoption and user experience.
Customer Service Representative - Vodacom - Merchants
(2014-03 - 2022-02)
Assisted clients with product information, service activation, and account updates. Diagnosed and resolved mobile, data, and business solution issues within SLA targets. Logged interactions accurately and maintained up-to-date customer records in CRM systems. Processed service changes, upgrades, and administrative requests with accuracy.
National Senior Certificate - Makgongoana High School (2008)
