Customer experience agent at Miller holding (2023-01 – Present)
Coordinated daily online business operations and supported customer service activities
- Coordinated daily online business operations, ensuring efficiency and service quality
- Supported marketing and sales activities to enhance customer acquisition and retention
- Identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution
Online French educator at Teacher Record (2022-01 – 2023-12)
Delivered structured online French lessons to learners at varying proficiency levels
- Delivered structured online French lessons to learners at varying proficiency levels
- Designed lesson plans and learning materials aligned with learning objectives
- Monitored learner progress and provided constructive feedback
