Enock Masalethulini

Friendly and service-oriented waiter with a passion for hospitality and delivering exceptional guest experiences. Skilled in providing attentive table service, maintaining a welcoming atmosphere, and ensuring customer satisfaction. A reliable team player with strong communication skills and a positive attitude.

Waiter - Stanford Five Star Hotel - Cape Town, South Africa

(2022-01)

• Greet and welcome guests warmly and escort them to their tables.
• Present menus, provide recommendations, and answer questions about food and beverages.
• Take food and beverage orders accurately and transmit them to the kitchen/bar.
• Serve food and beverages in a timely and professional manner, ensuring guest satisfaction.
• Ensure tables are clean, well-set, and maintained throughout the dining experience.
• Handle guest requests and complaints promptly and professionally.
• Process payments and ensure accurate billing.
• Work closely with the restaurant and kitchen team to ensure smooth service delivery.
• Uphold the hotel's service standards and contribute to a memorable guest experience.

University Degree - Midlands States University (2014-01 - 2018-12) Zimbabwe

Advanced Level (High School) - Mikoba 3 High School (2013-12) Zimbabwe