Nqobile Shenxani

Hospitality and lifestyle service professional with extensive experience in luxury hotels and high-end concierge environments. Proven ability to deliver exceptional guest experiences across front office operations, dining coordination, and switchboard management, while providing bespoke lifestyle services tailored to individual client needs. Highly skilled in managing high volumes of 20+ inbound and outbound calls daily, handling diverse communication channels with efficiency and professionalism.

Experienced in coordinating and curating personalized member experiences, collaborating effectively with cross-functional teams to ensure seamless service delivery. Demonstrates strong expertise in email management across multiple platforms, including accurate allocation, prioritization, and timely responses to member enquiries. Adept at maintaining five-star service standards with a high level of discretion, attention to detail, and organizational efficiency.

Committed to excellence in client service and continuous professional growth within the hospitality and lifestyle industry.

Concierge I intern, Props Dining, Content Administrator at Ten Group (2025-03 – Present)

• Curate bespoke dining reservations, lifestyle experiences, and tailored excursions for high-net-worth members.
• Collaborate with premium suppliers and hospitality partners to deliver exceptional, personalised service.
• Manage incoming member requests via Genesys, ensuring accurate allocation and timely resolution through TenMAID.
• Navigate multiple client schemes with precision, adapting communication style and service approach accordingly.
• Coordinate with internal teams to maintain seamless service delivery across dining, travel, and lifestyle propositions.
• Maintain detailed records and ensure adherence to company service standards and response times.
• Mail handling and allocation of different schemes and high-profile members.

Switchboard Operator at Cellars Hohenort Hotel (2023-02 – 2025-03)

• Managed high-volume incoming and outgoing calls, ensuring professional and efficient guest communication.
• Facilitated restaurant reservations via Dineplan, maintaining accuracy and attention to detail.
• Directed calls to relevant departments, ensuring seamless internal communication.
• Responded to guest enquiries and resolved minor concerns independently, escalating when necessary.
• Coordinated communication flow during peak periods and operational emergencies.
• Monitored and reported technical or communication issues to minimise service disruption.

Housekeeper at Knowledgebase Taj Hotel (2022-06 – 2023-02)

• Maintained five-star room presentation standards in alignment with luxury hospitality expectations.
• Prepared rooms and linen for new arrivals with precision and efficiency.
• Managed inventory of cleaning supplies and linen to ensure uninterrupted operations.
• Reported maintenance issues promptly to ensure swift resolution.
• Worked closely with supervisors and duty managers to uphold service excellence.

Hospitality Management in Hospitality Management – South African College For Tourism (2013-01 – 2014-12)

Matric – Ndzondelelo High School (2007-01 – 2011-12)