IT System Administrator / Manager - DFM Technologies Pty Ltd - Eerste Rivier, Cape Town
(2024-12)
- Maintain company-wide server infrastructure, ensuring 99.9%+ uptime and optimal performance.
- Designed and implemented enterprise backup and disaster-recovery protocols, dramatically reducing data-loss risk.
- Manage and optimise SQL databases, maintaining data integrity across business systems.
- Oversee SAP system support, coordinating with vendors and internal teams for seamless operations.
- Lead IT procurement and asset lifecycle strategy, cutting unnecessary spend through smarter vendor negotiations.
- Provide Tier 1/2/3 end-user support, consistently minimising downtime through root-cause analysis.
IT Support Engineer - Nashua (Free State, NC, Lesotho & Bethlehem)
(2022-05 - 2024-10)
- Deliver remote and on-site IT support across a multi-region client base, achieving high first-call resolution rates.
- Execute hardware diagnostics, repairs, and replacements for printers, PCs, and laptops.
- Project-manage new IT infrastructure installations and software rollouts from scoping to sign-off.
- Maintain compliance through proactive policy management, renewals, and detailed service documentation.
- Provided Tier 1–2 remote support to a diverse client portfolio, resolving software issues and data incidents rapidly.
- Managed full-lifecycle hardware repair and preventive maintenance, reducing device downtime.
- Configured and deployed new IT environments, ensuring compatibility and security compliance.
- Maintained meticulous call records used to identify trends and drive service improvement initiatives.
ATM Custodian - FNB South Africa - Bloemfontein, FS
(2018-07 - 2022-04)
- Maintained ATM and ADT device availability across a regional portfolio within strict SLA parameters.
- Performed routine loading, maintenance, and replenishment — accountable for the full custodianship of assigned devices.
- Developed sharp analytical instincts for fault diagnosis, documentation, and escalation in high-stakes financial environments.
Service Desk Agent / Support Engineer - Datacentrix - Bloemfontein, FS
(2017-01 - 2018-08)
- Handled telephonic and remote support for software installs, backups, printer setups, and email configuration.
- Progressed rapidly from Service Desk Agent to Senior Customer Support Engineer within the same tenure.
- Managed hardware and software support, backup/restoration tasks, and escalated customer complaint resolution.
Customer Support Engineer - Technology Corporate Management (TCM) - Bloemfontein, FS
(2012-11 - 2016-12)
- Field technician delivering repairs across printers, laptops, desktops, and TCR machines at FNB branches.
- Built a strong foundation in client-facing technical support, hardware fault diagnosis, and professional service delivery.
