Receptionist at The Hydro Stellenbosch
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I learn fast and embrace challenges and new skills. I have a typing speed of 62 Wpm and excellent computer skills in Word, PowerPoint, Excel, Access, Outlook Express, Opera, Protel Semper, and Innkeeper. I believe that I am well suited for this position because of my previous work experiences.
I have a Management Assistant Diploma and 5 years of experience in customer service. My previous jobs have given me the opportunity to develop and fine-tune my skills as the front of house Administrator at Mont Rochelle, Protea Hotel, Kleine Zalze Lodge, La Petite Ferme, and Assistant Secretary at Wemmershoek Primary School, and The Hydro.
I am known as a reliable, polite, and dedicated person. I am sure that I will be of good value to the company. I am currently employed at The Hydro Stellenbosch, however, please feel free to contact me at any time.
-Promoting spa packages and informing all departments about cancellations of reservations and treatments
-Handling POS float, payments due via vouchers and credit cards
-Providing information to guests as per their request, the registration procedure for guests
-Booking reservations for rooms and transport
-Deal with inquiries on a day-to-day basis
-Operating busy and high-volume calls switchboard and forwarding calls to different departments.
-Resolving issues related to guests
-Ensuring that all guests are provided with what they need and coordinating to provide the best service.
-Preparing all forms and reports to the different departments and ordering stationery
-Handling couriers and petty cash
-Refunding payments and assisting with reservations over weekends
-Scanning of documents, filing, and faxing
-Organizing special events for guests
-Creating and redeeming Spa vouchers
-Induction on arrival at the establishment for guests
-Opening and closing of the restaurant
-Assisting and preparing group restaurant reservations
-Day-end and cash-up of staff
-Providing daily restaurant reservation sheets and table plans
-Labeling and doing price checks
-Promoting club cards and specials
-Stock takes of products, Merchandising, and Mark-down expiry products
-Preparing the layout of products
2011 Matric Groendal Secondary School Grade achieved:
National Senior Certificate 2014 Management Assistant Boland College Paarl Grade achieved:National Diploma
