Social Worker | Childline Western Cape (Head Office) 2022- Present
Therapeutic Counselling and Community Engagement:
- Develop and conduct telephonic and in person individual therapeutic counselling to children (Trauma, Bereavement and Sexual Abuse Counselling);
- Telephone counsellor on the helpline facility - Counsel and refer persons to relevant services; Data capture call logs; Case reports and Shift reports on Childline South Africa Data System;
- Develop and facilitate various types of group work programmes to children and adults (Life Skills, Body Boundaries, Gender-based Violence, Teenage Pregnancy, Transitioning from Primary School to High School, Risky Behaviour); Develop and facilitate Prevention and Early Intervention programmes (PEI) with communities, schools, children and adults (Signs and Symptoms of Abuse, Reporting Procedures of Abuse, Anti-bullying and Positive Discipline to Parents and Teachers; For Learners: Anti-bullying, Body Boundaries, Gender-based Violence, Online Safety: Cyberbullying and Pornography, Signs and Symptoms of Abuse)
- Network and Liaise with various stakeholders and organisations to arrange and implement relevant programmes, events and trainings with adults and children
- Administrative Practices:
- Keeping updated records of report writing; collating statistical data and reports; evaluation forms; attendance registers; case registers; case files; time sheets; psychosocial statistics; support documents; and any other administration forms and duties
- Referral Officer: Dual Role as Social Worker and Referral Officer; Knowledge of Reporting procedures; Fill and report Form 22 cases of abuse to relevant social service organisations and child protection organisations for investigation;
- Form and network with relevant social service organisations; seek and provide follow-ups where necessary; Document and file feedbacks Training Development: Create training guides and conduct training for new employees and students (Counselling Guide; Referrals Guide); Provided referral officer training to new employees (Prevention and Early Intervention Programmes to children, parents, teachers and community members);
- Provide and conduct peer supervision and wellness workshops on various topics to employees (Mental Health and Self-Care)
- Supervise University Students: Provide supervision, Orientation and Training; Allocate tasks and Clients; Co-ordinate orientation and training sessions on organisations processes; weekly check-ins; monitor and evaluate student performance during their internship placement.
Social Auxiliary/Administrator | Childline Western Cape (Head Office) 2021-2022
- Administrative Practices:
- Check and respond to emails; Operate switchboard, take messages and transfer calls to relevant persons; Update and Monitor client waiting list and closed lists; Conduct screening of employees and clients entering the office; as well as update/file screening forms and screening register; Assist with other administrative duties - psychosocial statistics, time sheets, data capturing, sanitizing office spaces, filing and copying documents.
- Therapeutic Counselling and Community Engagement:
- Develop and conduct telephonic and in person individual therapeutic counselling to children (Trauma, Bereavement and Sexual Abuse Counselling);
- Arrange telephonic and in-person appointments with clients for assessments and counselling sessions;
- Assist as a telephone counsellor on the helpline facility (Counsel and refer persons to relevant services; Data capture call logs; Case reports and Shift reports on Childline South Africa Data System);
- Develop and facilitate various types of group work programmes to children and adults;
- Develop and facilitate Prevention and Early Intervention programmes (PEI) with communities, schools, children and adults;
- Referral Officer: Dual Role as Social Auxiliary Worker/Administrator and Referral Officer at the time; Knowledge of Reporting procedures;
- Fill and report Form 22 cases of abuse to relevant social service organisations and child protection organisations for investigation;
- Form and network with relevant social service organisations; seek and provide follow-ups where necessary;
- Document and file feedbacks
Volunteer | Masakhe NPC | 2020 - Presently
- Assisted with data capturing of community members' contact details;
- Assisted in making food parcels and assisted in soup kitchens in communities
Part-time Receptionist | Jawitz Properties| 2016 - 2017
- Operate switchboard;
- take calls and respond to emails;
- Transfer calls and messages to relevant persons;
- Printing, Copying and filing of documents.
