Ernest Msiya

Strategic Marketing Communications Co-ordinator with strengths in customer engagement and relationship building. Manages customer complaints with effective communication and problem resolution, enhancing customer satisfaction. Conducts comprehensive margin analysis and customer surveys to inform marketing strategies and support business growth.

Key Account Manager - Peacock Precision Moulding

(2026-01)

• Developing & maintaining strong long term relationships with key automotive OEM & Tier1 clients.
• Acting as the principal point of contact & communication conduct between the employer and designated key accounts.
• Achieving agreed sales targets and managing the profitability of key accounts portfolios.
• Negotiating pricing, supply agreements and service terms within company policy and delegated authority.
• Understanding client requirements, industry trends, and technical standards relevant to automotive injection moulding.
• Coordinating with production, quality assurance, logistics, & engineering teams to ensure timely delivery and quality standards.
• Leading accounts review meetings and presenting periodic business reviews to clients and senior management.
• Managing complaints and disputes proactively, ensuring resolution and clients satisfaction.
• Identifying and developing new growth opportunities within existing accounts (cross-selling/up-selling).
• Staying abreast of charges in legislation, regulations and quality standards affecting the automotive plastics sector, and ensuring account compliance.

Marketing Communications Co-ordinator - Automould - New Germany

(2014-07 - 2026-11)

• Implemented customer satisfaction surveys to collect feedback and improve service quality.
• Resolved complaints through effective communication and problem-solving, enhancing customer experience.
• Actively listened to customers to fully understand requests and address concerns.

Quality Inspector - Federal Mogul Valves - Durban

(2000-01 - 2022-07)

• Performed final inspections of finished products, ensuring they met customer specifications and quality criteria before dispatch.
• Completed accurate measurements of products using dial gauges, veniers, shadowgraph, tensile testing, and micrometres, ensuring precise quality control.
• Monitored production processes to identify deviations from quality standards, initiating immediate corrective measures.
• Discarded non-compliant products and materials, ensuring compliance with quality specifications and minimising potential issues.
• Identified and reported non-conformances during goods-in inspections to ensure compliance.
• Resolved quality-related issues promptly, supporting swift corrective and preventive actions.
• Conducted patrol inspections across process areas, confirming compliance with standards and regulations.
• Notified supervisors of production problems and assisted with remediation.
• Prepared and completed quality documentation promptly in collaboration with quality assurance colleagues, facilitating effective quality management.
• Collated inspection findings, prepared reports and presented results to management and team.
• Led training sessions for new staff on quality inspection techniques and company quality standards, improving team competence.

Production Supervisor - Smiths Plastics - New Germany

(2007-11 - 2014-06)

• Addressed customer concerns and escalated critical issues to supervisor for timely resolution.
• Quoted original equipment and aftermarket parts for customer orders.
• Conducted margin analysis to assess profitability of products.
• Maintained selling prices in alignment with cost movements for ongoing business projects.
• Performed comparison of bills of materials to ensure accuracy and compliance.
• Assisted in preparing forecasts and budgets to support financial planning.
• Supervised daily production activities, monitored employee performance, and addressed inefficiencies to optimise workflow.
• Planned and communicated daily manufacturing tasks and targets.
• Gave clear staff instruction to achieve production output.
• Set ambitious, yet achievable, production targets, motivating the team to exceed expectations.
• Achieved productivity targets by motivating and incentivising manufacturing teams.
• Managed assembly activities from initial steps to final completion.
• Tracked employee productivity, performance and task completion to meet quality standards.
• Planned and delegated work to meet project or production goals.
• Coordinated with other departments to facilitate smooth operation, minimising downtime and maximising productivity.
• Implemented operational standards for high-quality manufacturing output.

Quality Control Officer - Wayne Rubber

(2004-11 - 2005-09)

• Implemented strict quality control measures, conducted regular inspections, and provided feedback to maintain high standards of production.
• Trained employees on safe equipment operation and monitored workplace environment to maintain health and safety standards.
• Developed training programmes for new staff, enhancing skill sets and ensuring compliance with safety regulations.
• Maintained workplace safety by observing occupational and environmental health requirements.
• Monitored worker behaviours and enforced standards for consistent safety protections.
• Enforced good manufacturing practices governing waste control.
• Managed inventory levels, ordered supplies, and liaised with vendors to guarantee availability of essential materials.
• Worked effectively as part of wider team and with minimal supervision, consistently exceeding targets.
• Collaborated with HR to manage staffing issues, including recruitment, appraisals, and disciplinary actions.
• Resolved conflicts within the team, promoting a positive work atmosphere and maintaining high morale.
• Fostered a culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
• Assisted in various areas of manufacturing, safety, inventory control and process implementation.
• Reported on production equipment on a daily basis, including parts produced, downtime minutes and any quality concerns.
• Performed final inspections of finished products, ensuring they met customer specifications and quality criteria before dispatch.
• Rejected or discarded products, materials and equipment not meeting specifications.
• Detected and raised non-conformances within goods-in inspections.
• Developed and maintained quality control checklists for various stages of production, streamlining the inspection process.
• Prepared detailed inspection reports, documenting findings and recommending corrective actions to improve product quality.
• Collated inspection findings, prepared reports and presented results to management and team.
• Produced findings reports to assist senior leadership with improving operations.
• Notified supervisors of production problems and assisted with remediation.
• Assisted in problem-solving to drive root cause analysis and preventive action.
• Monitored production processes to verify adherence to quality standards and specifications.
• Developed and maintained quality control documentation, ensuring compliance with industry regulations.
• Liaised with production teams to address quality issues and facilitate corrective actions promptly.
• Prepared detailed reports on quality audits, inspections, and testing outcomes for senior management review.
• Prepared detailed reports on audit findings and presented recommendations to senior management.

Quality Inspector - Smiths Plastics - New Germany

(2006-06 - 2007-11)

• Performed final inspections of finished products, ensuring they met customer specifications and quality criteria before dispatch.
• Rejected or discarded products, materials and equipment not meeting specifications.
• Detected and raised non-conformances within goods-in inspections.
• Developed and maintained quality control checklists for various stages of production, streamlining the inspection process.
• Prepared detailed inspection reports, documenting findings and recommending corrective actions to improve product quality.
• Collated inspection findings, prepared reports and presented results to management and team.
• Produced findings reports to assist senior leadership with improving operations.
• Notified supervisors of production problems and assisted with remediation.
• Assisted in problem-solving to drive root cause analysis and preventive action.

Production Supervisor - Federal Mogul Valves - Westmead

(2002-08 - 2004-02)

• Trained new staff on quality control procedures, enhancing team competency and efficiency.
• Trained and coached employees on health and safety protocols to reduce accidents and injuries.
• Supervised daily production activities, monitored employee performance, and addressed inefficiencies to optimise workflow.
• Achieved productivity targets by motivating and incentivising manufacturing teams.
• Planned and communicated daily manufacturing tasks and targets.
• Planned and delegated work to meet project or production goals.
• Coordinated with other departments to facilitate smooth operation, minimising downtime and maximising productivity.
• Gave clear staff instruction to achieve production output.
• Tracked employee productivity, performance and task completion to meet quality standards.
• Checked work throughout production phases for good quality control.
• Implemented strict quality control measures, conducted regular inspections, and provided feedback to maintain high standards of production.
• Trained employees on safe equipment operation and monitored workplace environment to maintain health and safety standards.
• Developed training programmes for new staff, enhancing skill sets and ensuring compliance with safety regulations.
• Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
• Led team meetings to discuss targets, address concerns, and foster a collaborative working environment.
• Managed assembly activities from initial steps to final completion.
• Maintained workplace safety by observing occupational and environmental health requirements.
• Reported on production equipment on a daily basis, including parts produced, downtime minutes and any quality concerns.

Machine Operator - Federal Mogul Valves - Westmead

(1995-07 - 1999-12)

• Adjusted machine settings for different production runs, ensuring precision and compliance with product specifications.
• Set up machines for various jobs for high-quality manufacturing and waste reduction.
• Conducted quality checks on finished products, identifying defects and initiating corrective actions to uphold quality standards.
• Checked finished product quality through in-depth tests and evaluations.
• Maintained assigned equipment, performing daily inspections to ensure compliance with operational and safety requirements.
• Adhered to health and safety regulations, promoting a safe working environment.
• Read and interpreted Standard Operating Procedures (SOPs) to complete work accurately and efficiently.
• Maintained clean and organised work areas.

Diploma of Higher Education - Production Management - M L Sultan Technikon (2004)

Higher National Diploma - BTECH Operations Management - UNISA

Diploma of Higher Education - Marketing - UNISA