Key Account Manager - Peacock Precision Moulding
(2026-01)
- Developing & maintaining strong long term relationships with key automotive OEM & Tier1 clients.
- Acting as the principal point of contact & communication conduct between the employer and designated key accounts.
- Achieving agreed sales targets and managing the profitability of key accounts portfolios.
- Negotiating pricing, supply agreements and service terms within company policy and delegated authority.
- Understanding client requirements, industry trends, and technical standards relevant to automotive injection moulding.
- Coordinating with production, quality assurance, logistics, & engineering teams to ensure timely delivery and quality standards.
- Leading accounts review meetings and presenting periodic business reviews to clients and senior management.
- Managing complaints and disputes proactively, ensuring resolution and clients satisfaction.
- Identifying and developing new growth opportunities within existing accounts (cross-selling/up-selling).
- Staying abreast of charges in legislation, regulations and quality standards affecting the automotive plastics sector, and ensuring account compliance.
Marketing Communications Co-ordinator - Automould - New Germany
(2014-07 - 2026-11)
- Implemented customer satisfaction surveys to collect feedback and improve service quality.
- Resolved complaints through effective communication and problem-solving, enhancing customer experience.
- Actively listened to customers to fully understand requests and address concerns.
Quality Inspector - Federal Mogul Valves - Durban
(2000-01 - 2022-07)
- Performed final inspections of finished products, ensuring they met customer specifications and quality criteria before dispatch.
- Completed accurate measurements of products using dial gauges, veniers, shadowgraph, tensile testing, and micrometres, ensuring precise quality control.
- Monitored production processes to identify deviations from quality standards, initiating immediate corrective measures.
- Discarded non-compliant products and materials, ensuring compliance with quality specifications and minimising potential issues.
- Identified and reported non-conformances during goods-in inspections to ensure compliance.
- Resolved quality-related issues promptly, supporting swift corrective and preventive actions.
- Conducted patrol inspections across process areas, confirming compliance with standards and regulations.
- Notified supervisors of production problems and assisted with remediation.
- Prepared and completed quality documentation promptly in collaboration with quality assurance colleagues, facilitating effective quality management.
- Collated inspection findings, prepared reports and presented results to management and team.
- Led training sessions for new staff on quality inspection techniques and company quality standards, improving team competence.
Production Supervisor - Smiths Plastics - New Germany
(2007-11 - 2014-06)
- Addressed customer concerns and escalated critical issues to supervisor for timely resolution.
- Quoted original equipment and aftermarket parts for customer orders.
- Conducted margin analysis to assess profitability of products.
- Maintained selling prices in alignment with cost movements for ongoing business projects.
- Performed comparison of bills of materials to ensure accuracy and compliance.
- Assisted in preparing forecasts and budgets to support financial planning.
- Supervised daily production activities, monitored employee performance, and addressed inefficiencies to optimise workflow.
- Planned and communicated daily manufacturing tasks and targets.
- Gave clear staff instruction to achieve production output.
- Set ambitious, yet achievable, production targets, motivating the team to exceed expectations.
- Achieved productivity targets by motivating and incentivising manufacturing teams.
- Managed assembly activities from initial steps to final completion.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Planned and delegated work to meet project or production goals.
- Coordinated with other departments to facilitate smooth operation, minimising downtime and maximising productivity.
- Implemented operational standards for high-quality manufacturing output.
Quality Control Officer - Wayne Rubber
(2004-11 - 2005-09)
- Implemented strict quality control measures, conducted regular inspections, and provided feedback to maintain high standards of production.
- Trained employees on safe equipment operation and monitored workplace environment to maintain health and safety standards.
- Developed training programmes for new staff, enhancing skill sets and ensuring compliance with safety regulations.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Enforced good manufacturing practices governing waste control.
- Managed inventory levels, ordered supplies, and liaised with vendors to guarantee availability of essential materials.
- Worked effectively as part of wider team and with minimal supervision, consistently exceeding targets.
- Collaborated with HR to manage staffing issues, including recruitment, appraisals, and disciplinary actions.
- Resolved conflicts within the team, promoting a positive work atmosphere and maintaining high morale.
- Fostered a culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
- Assisted in various areas of manufacturing, safety, inventory control and process implementation.
- Reported on production equipment on a daily basis, including parts produced, downtime minutes and any quality concerns.
- Performed final inspections of finished products, ensuring they met customer specifications and quality criteria before dispatch.
- Rejected or discarded products, materials and equipment not meeting specifications.
- Detected and raised non-conformances within goods-in inspections.
- Developed and maintained quality control checklists for various stages of production, streamlining the inspection process.
- Prepared detailed inspection reports, documenting findings and recommending corrective actions to improve product quality.
- Collated inspection findings, prepared reports and presented results to management and team.
- Produced findings reports to assist senior leadership with improving operations.
- Notified supervisors of production problems and assisted with remediation.
- Assisted in problem-solving to drive root cause analysis and preventive action.
- Monitored production processes to verify adherence to quality standards and specifications.
- Developed and maintained quality control documentation, ensuring compliance with industry regulations.
- Liaised with production teams to address quality issues and facilitate corrective actions promptly.
- Prepared detailed reports on quality audits, inspections, and testing outcomes for senior management review.
- Prepared detailed reports on audit findings and presented recommendations to senior management.
Quality Inspector - Smiths Plastics - New Germany
(2006-06 - 2007-11)
- Performed final inspections of finished products, ensuring they met customer specifications and quality criteria before dispatch.
- Rejected or discarded products, materials and equipment not meeting specifications.
- Detected and raised non-conformances within goods-in inspections.
- Developed and maintained quality control checklists for various stages of production, streamlining the inspection process.
- Prepared detailed inspection reports, documenting findings and recommending corrective actions to improve product quality.
- Collated inspection findings, prepared reports and presented results to management and team.
- Produced findings reports to assist senior leadership with improving operations.
- Notified supervisors of production problems and assisted with remediation.
- Assisted in problem-solving to drive root cause analysis and preventive action.
Production Supervisor - Federal Mogul Valves - Westmead
(2002-08 - 2004-02)
- Trained new staff on quality control procedures, enhancing team competency and efficiency.
- Trained and coached employees on health and safety protocols to reduce accidents and injuries.
- Supervised daily production activities, monitored employee performance, and addressed inefficiencies to optimise workflow.
- Achieved productivity targets by motivating and incentivising manufacturing teams.
- Planned and communicated daily manufacturing tasks and targets.
- Planned and delegated work to meet project or production goals.
- Coordinated with other departments to facilitate smooth operation, minimising downtime and maximising productivity.
- Gave clear staff instruction to achieve production output.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Checked work throughout production phases for good quality control.
- Implemented strict quality control measures, conducted regular inspections, and provided feedback to maintain high standards of production.
- Trained employees on safe equipment operation and monitored workplace environment to maintain health and safety standards.
- Developed training programmes for new staff, enhancing skill sets and ensuring compliance with safety regulations.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
- Led team meetings to discuss targets, address concerns, and foster a collaborative working environment.
- Managed assembly activities from initial steps to final completion.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Reported on production equipment on a daily basis, including parts produced, downtime minutes and any quality concerns.
Machine Operator - Federal Mogul Valves - Westmead
(1995-07 - 1999-12)
- Adjusted machine settings for different production runs, ensuring precision and compliance with product specifications.
- Set up machines for various jobs for high-quality manufacturing and waste reduction.
- Conducted quality checks on finished products, identifying defects and initiating corrective actions to uphold quality standards.
- Checked finished product quality through in-depth tests and evaluations.
- Maintained assigned equipment, performing daily inspections to ensure compliance with operational and safety requirements.
- Adhered to health and safety regulations, promoting a safe working environment.
- Read and interpreted Standard Operating Procedures (SOPs) to complete work accurately and efficiently.
- Maintained clean and organised work areas.
