Export Account Management (USA Control Tower) at DP World (2024-12 – Present)
- Manage a high-value international account portfolio, serving as the primary lead for commercial and operational delivery.
- Lead weekly KPI reporting and stakeholder alignment meetings with USA-based clients to resolve escalations.
- Drive account growth by collaborating with sales and operations to execute strategic cross-selling and upselling campaigns.
Air Freight Operations at C. Steinweg Logistics (2022-01 – 2024-11)
- Dealing with all airfreight Import & Export operations Nurtured commercial partnerships with airlines, freight forwarders, and end customers, resolving intricate service issues to insulate revenue streams and retain accounts.
- Diagnosed process gaps hindering customer experience and introduced targeted service improvements to streamline workflows.
Coffee Logistics & Commercial Coordinator at Spoondrift Co. Ltd (2021-01 – 2022-10)
- Managed global coffee supply chain relationships, overseeing contract execution, demand planning, and vendor evaluations.
- Negotiated commercial terms and logistics rates with vendors and third-party providers to enhance business margins.
- Achieved a reduction in logistics costs, strategic supplier negotiations, boosting profitability.
Senior Customs Entry Clerk at Customs Busters (2020-09 – 2021-12)
- Compliance Operations managed end-to-end import and export clearance across Air, Ocean, and Road modes, maintaining absolute alignment with national customs regulations.
- Port Coordination facilitated specialized WE and XE customs procedures and seamlessly coordinated Ocean shipment physical inspections at the Durban port.
Customs Entry Clerk at DHL (2018-01 – 2020-12)
- Executed high-volume, accurate import and export clearances utilizing Cargo-wise across Air, Road, and Ocean modes.
- Specialized in complex road freight border entries including RIT, RIB, Temporary Import, and Temporary Export legal procedures.
Airfreight & Commercial Operations Intern at DHL (2015-01 – 2016-12)
- Carrier Procurement Engaged directly with airline partners to negotiate spot-rates, secure container/cargo space, and arrange high-risk third-party and Dangerous Goods shipments. Embedded within the commercial pricing division, managing complex Request for Quotation pipelines and structuring internal tariff sheets.
- Transferred into the high-intensity export airfreight operations department to execute end-to-end routing, documentation, and carrier bookings and arranged supplier collections.
