Fuze Ngcobo

Dedicated professional with extensive experience in logistics, customer service, and international trade, holding a Diploma in International Trade and Transportation. Proven ability to manage export documentation, coordinate shipping, and liaise with international distributors. Skilled in preparing quotations, processing orders, and ensuring compliance with trade regulations.

Eager to leverage strong organisational, problem-solving, and communication skills to support export sales operations and contribute to global success.

Customer Service Rep - Trouw Nutrition SA - Edenvale, South Africa

(2022-02 - 2024-05)

• Provided exceptional customer support, resolving queries and issues swiftly and efficiently.
• Cultivated strong relationships with clients to enhance satisfaction and loyalty.
• Implemented feedback collection processes to assess and improve service delivery.

Shipping Controller - Glenryck SA - Sandton

(2019-02 - 2020-04)

• Coordinated shipping and logistics operations, ensuring timely and accurate delivery schedules.
• Orchestrated communication between vendors and logistics teams to resolve discrepancies.
• Streamlined documentation processes, reducing errors and enhancing operational efficiency.

Logistics Coordinator - Dimension Data - Bryanston

(2010-11 - 2017-07)

• Managed end-to-end logistics for inbound and outbound shipments, optimising routes to reduce costs.
• Evaluated transportation providers, ensuring compliance with service agreements and performance standards.
• Devised inventory control strategies that improved stock accuracy and decreased costs.

Client Service Consultant - SFS - Honeydew

(2007-05 - 2010-10)

• Delivered tailored advice and solutions to clients, enhancing their operational capabilities.
• Evaluated customer needs, gathering and assessing feedback to inform service improvements.
• Championed initiatives to enhance client engagement and retention rates.

Imports Documentations Clerk - MSC - Sandton

(2005-04 - 2007-05)

• Processed import documentation, ensuring compliance with regulatory requirements and accuracy.
• Assisted in the resolution of documentation discrepancies, facilitating smooth import operations.

Warehouse / Office Admin - ZA Trans (Barlow World Logistics) - Isando

(2003-11 - 2005-03)

• Administered daily warehouse operations, ensuring adherence to safety and logistics procedures.
• Collaborated with team members to enhance workflow efficiency and accuracy in inventory management.

Senior Certificate - Rand Park High School (1995 - 1999)

Diploma - International Trade and Transportation - SA Maritime Institute (2002 - 2002)