Arrears Account Councilor - Edcon - Cape Town
(2006-09 - 2008-12)
Client Service Support /Collections department
- Data Capturing
- Updating client information
- Tracing customer with invalid information
- Handling incoming calls
- Negotiate on information on accounts
- Satisfactory payment arrangements to ensure account are rehabilitated
2IC – SECOND IN CHARGE - Edcon - Cape Town
(2006-09 - 2008-12)
- Acted as stand supervisor
- Performance reporting
- Overseeing of staff and queries
- Quality assessments
Collections / Fraud Agent - Tenacity Financial Service - Kuilsriver
(2008-01 - 2015-04)
- Arrears Account Counsellor
- Tracing Customers
- Responding to client's queries
- Debt Review, certificate of balance
- Deliver on daily administrative production function
- Satisfactory payment arrangements to ensure account are rehabilitated
- Drawing files for the fraud clients
- Updating of client's credit reports
- Establish of fraud queries
- resolving fraud liabilities
Payroll administrator / Project Managing/ HR assistant - JVR Construction - Parow
(2015-05 - 2017-12)
- Monitor, measure and reports on HR issues
- Development and achievement of staff opportunities
- Statutory compliance with WCA updates, UIF monthly schedules, Payovers of accounts
- scheduling of meetings for the board
- Maintaining of filling system
- Payroll of staff assistance
- Applying health and safety standards on site and internal
- Civil Engineering and building Project compliance
- recruiting and assisting on the interview panel on staff
- assisting with development and training schedules
Legal Administrator / Collections - Old Mutual Finance - Mutual
(2017-05 - 2018-12)
- Maintaining relationships with clients
- Gaining commitments from clients to rehabilitate their accounts
- Daily update on performance
- providing advise on credit reports and updates
- Assisting with prescribed matters
- loading of naedo debit orders
- Assisting clients telephonically with queries
Cleaning Institution - Cleaning Institution
(2019-05 - 2020-06)
- General Cleaning: Performing routine cleaning task – sweeping, mopping vacuuming and dusting
- Sanitization: Clean and disinfect restrooms, kitchen and other high touch areas ensure hygiene standards are met
- Inventory Management: Monitor and replenish cleaning supplies, reporting any shortages or maintenance practice
- Equipment Management: Operate and maintain cleaning equipment ensuring it is in good working condition and reporting any malfunctions
- Safe Compliance: Follow safety protocols and use personal protective (PPE) as requirements, adhering to health and safety regulations
- Time Management: Ability to complete tasks efficiently within designated timeframes
- Communication Skills: Good interpersonal skills to interact with clients and respond to specific cleaning requests
Practioner liaison - Homechoice - Wynberg
(2020-07)
Admin & Client Support team responsibilities
- Allocation of Payovers
- Feeding EDCs with the direct payments report
- PO's and Invoices (Invoices for Collections Commission)
- Write off settled / paid up accounts
- Queries (all Outsource & Debt Recovery mailboxes, incoming calls)
- Debt Sale (end to end process)
- Monitoring of suspense accounts to ensure all payments are allocated
- New inflows – Handovers to EDC's
- Allocations & handover files to EDC's
- Recalls
- Reallocations
- Targets (Collections, Recoveries, Yields, Activations)
- Performance updates (Internally & EDC's)
- EDC KPA's
- EDC Performance Pack
- Balancing (Snapshots)
- Reporting (Internally & Externally)
- Rankings & Ratings (EDC KPA's)
