Esther Makhene

DATA/NOC ANALYST

Centurion, City of Tshwane Metropolitan MunicipalityMember since September 15, 2025

Data AnalysisPRSPower BIPowerPointExcelBig Data

About

Proven NOC/DATA Analyst with a track record of enhancing network efficiency and reducing downtime at IHS Towers SA and Cell C. Expert in root cause analysis and problem-solving, I've driven data-driven improvements and collaborated effectively across teams. My critical thinking and teamwork skills have significantly contributed to seamless business operations and innovative solutions in network management.

Committed and diligent professional with a strong passion for Big Data and its applications in driving business insights and strategic decisions

Experience

Data Analyst and Reporting - IHS TOWERS SA

(2022-08 - 2024-09)

Ensuring detailed analysis and management of reports, with results effectively communicated to relevant stakeholders for expedited resolution.

Executing in-depth data analysis using advanced statistical methods to reveal trends and deliver actionable insights that drive business objectives, demonstrating solid experience with Power BI.
Conducting ad-hoc analyses to address specific business questions and create standardized reporting on key performance and operational metrics to support strategic decision-making, ensuring integrity and confidentiality in data handling.
Designing, automating, and maintaining interactive dashboards using Power BI, PowerPoint and Excel tools to provide real-time data visualizations and analytics insights.
Generating and presenting customized reports and dashboards for various stakeholders, simplifying complex data to deliver clear, actionable insights tailored to business needs, committed to exceptional service and innovative solutions.
Partnering with business units to understand unique requirements, creating tailored reports and analytics that empower data-driven solutions while maintaining integrity and confidentiality.
Training and mentoring team members on data accessibility, report creation, and dashboard usage to foster data literacy across the organization, adhering to principles of honesty and transparency.
Translating complex technical data insights into accessible language, bridging the gap between technical and non-technical audiences with a focus on trustworthiness.
Conducting regular data and report audits, proactively identifying and resolving discrepancies to uphold data integrity and consistency in alignment with industry standards.
Documenting data sources, reporting standards, and analytical processes in detail, ensuring compliance and providing a reliable reference for future projects within the framework of confidentiality.
Actively monitoring industry trends, analytics methodologies, and emerging tools to elevate the organization’s reporting and analysis capabilities, with an innovative mindset.
Identifying and implementing process improvements to enhance the efficiency and impact of analytics efforts, championing a culture of continuous improvement while upholding integrity and trust.

Network Performance Specialist (2G, 3G, 4G and 5G) - CELL C

(2013-05 - 2022-08)

Create and analyze the Network performance reports.
Assist with customer queries.
Handling faults, fault finding and reporting the worst areas and degraded ones.
Collaborated with cross-functional teams to achieve project goals on time and within budget. Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Followed all company policies and procedures to deliver quality work.
Developed strong client relationships through consistent communication and attentive service. Oversaw daily operations of a busy network performance, ensuring tasks were completed efficiently and accurately.
Analyzed network data and trends to identify opportunities for improvement.

Fault Management Specialist - CELL C

(2007-01 - 2013-04)

Provide solution to the customer and system test for the logged fault calls.
Handling faults and 24/7 alarm monitoring
Fault finding, Testing and Maintenance
Giving on the job training to trainee specialist
Executing tasks according to priority set by the resource manager
Assigning project subtasks to team members
Handling GPRS faults
Participated in on-call rotation schedules, maintaining availability during critical periods or high-impact incidents.
Collaborated with cross-functional teams to resolve complex network issues, ensuring minimal disruption to end-users

GSM Technician Trainee - SIEMENS

(2006-02 - 2006-12)