Nonophela Dlembula

I am a highly motivated NOC engineer with more than 5 years of experience in telecommunications with proven skills in network monitoring, configuration, troubleshooting and technical support. I hold a BTech and N. Diploma in IT(Communication Networks) with CCNA and Security+ certificates. I am looking for a Network Engineer or Technical support position to fully utilize my skills while making a significant contribution to the success of the company. I am willing to learn and grow professionally.

NOC Engineer at Vulatel (2024-03 – 2026-08)

• Monitor Vodacom network performance and capacity.
• Log, asses, update and resolves network incidents and ensure SLA are met using ServiceNow and Remedy ticketing system.
• Manage network outages, network degradation and minimize downtime.
• Diagnose, troubleshoot and implement changes to network configurations.
• Escalate critical incidents to Seniors or 3rd Party vendor.
• Follow up with Field team for escalated incidents.

Junior Product Specialist at Dartcom SA (2021-05 – 2024-03)

• Provide remote and on-site support for telecom products
• Configure and install GPS tracking devices on lithium-ion batteries for network towers
• Configure security feature and upgrade firmware on batteries
• Configure IP Addresses on rectifiers and Monitor power backup systems on site.
• Revive, install and calibrate 48 Volt lithium-ion batteries and rectifier.

BTech in Information Technology(Communication Networks) – Nelson Mandela University (2020)

N. Diploma in IT (Communication Networks) – Nelson Mandela University (2019)

Matric/Grade 12 – Lindelani S.S.S (2014)