Ethan Mentor

Detail-oriented and solutions-driven IT and administrative professional with experience in technical support, sales administration, and customer service. Proven ability to troubleshoot IT issues, manage administrative processes, and support clients effectively. Adept at working in fast-paced environments, with strong communication skills and a commitment to delivering high-quality service.

Student Medical Aid Support at Momentum Metropolitan – Student Segment Department (2026-01 – 2026-03)

Temporary position supporting international and local students with medical aid applications and membership processes.

• Assisted international and local students with medical aid applications
• Guided students through application completion
• Captured and processed applications
• Issued confirmation of membership
• Assisted with renewals and queries
• Ensured documents were uploaded and stored correctly

Sales Support Administrator at BCX (Business Connexion) (2023-05 – 2024-04)

Contract position providing administrative support to the sales team with data management and coordination tasks.

• Supported sales team with updating statistics
• Maintained Excel spreadsheets
• Performed general administrative duties
• Reviewed SAP4HANA contracts
• Assisted with coordination and data management

Desktop Support at Momentum Metropolitan (via Netcampus) (2022-06 – 2023-01)

Learnership position providing first-line IT technical support to end users.

• Provided first-line IT support via phone and email
• Diagnosed and resolved technical issues
• Escalated unresolved issues
• Logged incidents and maintained records
• Guided users through troubleshooting processes

PC Technician Desktop Support in Desktop Support – Netcampus, Bellville (2022-01 – 2023-01)

PC Technician & Network+ in IT Technical Support – Northlink College, Tygerberg Campus (2020-01 – 2021-03)