Naweed Abdullah

IT Service Desk Analyst

Cape Town, City of Cape TownMember since 12 October 2022

ACTIVE DIRECTORYTECHNICAL SUPPORTSage 50

About

I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I am eager to be challenged in order to grow and further improve my skills. I am a dedicated and results-driven professional with extensive experience in technical support and leadership roles.

With a strong ability to troubleshoot and resolve complex technical issues, I excel in delivering high-quality service to clients and teams. My leadership skills have enabled me to effectively manage and motivate teams, ensuring seamless collaboration and achievement of goals. I thrive in fast-paced environments and am committed to continuous learning and improvement to stay at the forefront of technological advancements.

Experience

IT Service Desk Analyst - COMPUTACENTER

(2025-01 - 2026-01)

Dedicated and solutions-oriented IT Service Desk Analyst with a proven track record at Computacenter delivering exceptional first-line technical support. Skilled in diagnosing hardware, software, and network issues using ServiceNow, Active Directory, and Microsoft 365 within fast-paced corporate environments. Recognized for maintaining high Customer Satisfaction (CSAT) scores and consistently exceeding strict Service Level Agreements (SLAs) through effective troubleshooting and clear communication

Technical Finance Support Agent - CONCENTRIX

(2024-01 - 2025-01)

While working as a Technical Support Agent on the Sage 50 campaign, we specialized in providing technical support and assistance to clients using the Sage 50 accounting software, helping them troubleshoot issues, answer questions about features, and guide them through basic operations within the program. Essentially acting as a frontline expert for all things related to Sage 50 functionality.

Technical Support Agent - CAPITA

(2020-01 - 2022-01)

While working as a Technical Support Agent on the Hive Campaign my duties included troubleshooting epuipment and software, returns & refunds, sales and coaching as well as troubleshooting the Hive app. I would also assist with installation, accounts and payments.