Administrator&Tech support for Voice&connectivity
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…………………………………….Good day
Servicing Customers telephonically, on live chats , via email and through tickets that they log on our ticketing system. Communication internally via Skype groups email and internal calls regarding issues reported in areas or per customer. Setting up ADSL router, testing Telkom lines, resetting
Telkom lines, assisting customers with slow speed issues as well as lines that is down. Also reporting lines to Telkom directly. Troubleshooting
Fibre connection issues such is slow speeds, intermittent line connection issues and report Fibre lines to the providers when line is down
(Dealt with Octotel, SADV , Frogfoot & TTCONNECT).
Mikrotik routers and assist with all request from the customer such as port forwarding,
wireless issues or changes and DNS issues. Dealt with all emails issues as well, incoming and outgoing mail issues. Creating mailboxes, setting up mailboxes.and troubleshoot all queries for incoming and outgoing calls.
Assisted with all technical request on APN and LTE connections. Setup, speed issues and no connection issues. Also assisted with all VOIP querying on our APP, Supa phones and Yealink phones. Configuring phones and troubleshoot any technical queries.
Dealing with all types of complaints and attend proactively on social media, feedback and talk2us queries on a daily basis.
As a Senior Business Voice Level 2 Engineer
Duties: Assisting customer with Verto Spreme queries and all first line queries to be done on Porta1 (such as diverts, hunt groups, extensions), assist with phone lines being completely down with Quintum Gateways , Farsouth and Grandstream PBX’s. Do all technical request from customers such as bad call quality and call drops. Assisted with new phones to be configured remotely and from the customers end, assisted with pin codes setup and issues.
Escalating issues to onsite and USP or any relevant department for assistance. Assisted with Chrome Air line issues and VOBI issues. All Voice queries for Business Customer and Consumer customer when assistance was required.
Matric at Prosperitus High School in 2009
