Unathi Ndlebe

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Administrator - Stylewise Cosmix Retail Shop

(2018-01-01 - 2020-08-30)

• Answer phone calls and emails.
• Performing general bookkeeping.
• Handling incoming and outgoing office correspondence.
• Maintaining files and records.
• Planning meetings and taking detailed minutes.

Administrator - Nompumalanga Special School

(2021-11-01 - 2022-08-31)

• Greeting parents, Learners and visitors professionally.
• Answer phone calls and responding to emails.
• Managing the reception area and directing visitors to the correct offices or classrooms.
• Providing support within educational organization.
• Scheduling appointments and meetings.
• Scan and print out documents.
• Administrative duties as requested.

Call Center agent - Eqigate Call center

(2024-01-15 - 2025-12-31)

• Answer incoming customer calls professionally.
• Assist customers with questions, complaints, or requests.
• Provide information about products and services.
• Resolve customer issues quickly and effectively.
• Make outbound calls when required.
• Capture and update customer information on the system.
• Handle customer accounts, orders, or payments.
• Maintain accurate records of all customer interactions.
• Follow company procedures and call scripts.
• Meet daily targets and performance standards.
• Deliver excellent customer service at all times.
• Respond to emails or chats where required.
• Build positive relationships with customers through effective communication.

Matric - Grade 12 - Mzamba Comprehensive High School (2014)

N6 - Human Resource Management - Esayidi TVET College (2016)