Eugene Mkhize

Motivated and versatile Graphic Designer with a Diploma in Computer-Based Graphic Development and experience in marketing, customer service, sales, and communications. Currently completing a Graphic Design Internship within the City of Johannesburg's Marketing Department. Driven by creative visual content for public awareness campaigns, corporate communications, and digital platforms.

Known for strong graphics, attention to detail, problem-solving abilities, and a commitment to delivering high-quality work. Brings valuable customer engagement and sales experience, with proven communication, negotiation, and relationship-building skills. A dependable team player who adapts quickly to new challenges and continuously strives for professional growth and excellence.

Versatile and forward-thinking, with a strong understanding of current design trends and the professional integration of Artificial Intelligence (AI) tools and systems into the creative process. Skilled in leveraging AI-enhanced workflows to improve efficiency, support ideation, optimize design solutions, and deliver professional outcomes. Highly values strong communications while maintaining strong design principles and brand integrity.

Junior Graphic Designer (Internship Programme) at City of Johannesburg (2025-02 – Present)

Marketing Department

• Design and produce visual content for numerical marketing campaigns, public awareness initiatives, and corporate communications
• Create artwork for print and digital platforms
• Ensure brand consistency across digital and print media
• Collaborate with marketing and communications teams
• Assist with campaign development and production processes

Customer Service Agent at Quantanite (Ugu Cruise) (2024-03 – 2024-12)

• Delivered premium customer support via phone and email
• Coordinated travel logistics, itinerary changes, and passenger requests
• Listed with cruise lines, airlines, and hotel partners
• Provided support via phone, live chat, and digital channels

Customer Service Agent at CCI South Africa (2021-02 – 2021-09)

• Handled inbound and outbound customer service calls
• Assisted customers with enquiries, complaints, and service-related issues
• Maintained accurate records and documentation

Dash BPO (Fandago Services) at Fandago Services (2022-12 – 2024-03)

• Provided customer support via phone, email, live chat, and social media
• Managed queries and escalations while maintaining high service standards
• Documented interactions using Customer and managed issues through follow-up
• Contributed to knowledge bases, FAQs, and support documentation

Online English Tutor at MPC Connect (2022-01 – 2022-03)

• Prepared and delivered online English lessons to international students
• Developed educational materials, assessments, and learning activities
• Assisted students in improving reading, writing, speaking, and comprehension

Sales Agent at Ignition Group (2021-10 – 2021-12)

• Managed inbound and outbound sales calls
• Identified customer needs and recommended products and services
• Achieved sales targets through effective communication and negotiation
• Built strong customer relationships and documented sales activities

Diploma in Computer-Based Graphic Development (Graphic Design) – Resonant College, Durban Campus (2018 – 2022)