Evans Mabula

Results-driven IT Technician and Service Ambassador with a strong foundation in technical troubleshooting, system configuration, and customer support. Combines extensive hands-on experience in hardware diagnostics, retail IT management (Matrix Warehouse), and corporate logistics (PostNet) with advanced foundational knowledge from current CompTIA A+ and Network+ studies. Skilled at applying analytical problem-solving to resolve complex hardware, software, and network issues, ensuring seamless operations and high client satisfaction.

An adaptable professional eager to leverage background in user support, identity management concepts, and desktop troubleshooting to add immediate value to an IT support or technical services team.

Service Ambassador at PostNet (2024-06 – Present)

• Customer Logistics: Executed domestic (Aramex) and international (DHL) courier services, ensuring accurate dispatch and client tracking.
• Business Operations: Operated point-of-sale (POS) systems, handled cash transactions, and prepared daily operational reports and documents.
• Technical Document Services: Managed production tasks including high-volume printing, copying, binding, and document lamination.
• Client Growth: Identified opportunities to upsell and cross-sell PostNet services, maintaining accurate transaction and customer information records.

Sales Representative(Internship) at White peacock (2023-10 – 2024-05)

• Client Acquisition: Identified potential customers, conducted cold calling campaigns, and met with clients to demonstrate products.
• Account Management: Maintained strong relationships with existing clients, addressing inquiries, and communicating new product rollouts, discounts, or recalls.
• Financial Administration: Facilitated customer payments, administered refunds, and resolved customer complaints efficiently.

Assistance Manager at Matrix Warehouse (2023-02 – 2023-10)

• Team Leadership: Communicated effectively across staff, customers, and management to maintain high branch performance and resolve complex complaints.
• Relationship Management: Built strong relationships with internal team members and corporate clients, utilizing active listening to resolve concerns constructively.
• Operations Support: Stepped in to oversee inventory control, technical service delivery quality, and daily branch targets.

TechnicalSupport Technician & Sales Consultant at Matrix Warehouse (2022-09 – 2023-02)

• Hardware Diagnostics: Performed hardware and software diagnostics, troubleshooting, and repairs for a variety of computing devices.
• System Configuration: Installed and configured operating systems, software patches, and peripherals to meet customer needs.
• Technical Advice: Provided professional technical guidance and customer support, ensuring issues were resolved efficiently to maintain loyalty.
• Sales Execution: Consistently met or exceeded monthly sales targets by showcasing deep product knowledge in computing devices and components.
• Inventory Control: Assisted in maintaining an organized inventory of parts and equipment to streamline repair workshop turnaround times.

CompTIA A+ & Network+ (In Progress) – College SA, Centurion (2026)

National Certificate: IT Technical Support – MSC Business College, Alberton (2016 – 2018)

National Certificate: Computer End-User – MSC Business College, Alberton (2014 – 2015)

Matric Certificate – Lethukuthula High School, Johannesburg (2013 – 2013)