Nduduzo Gwala

With a solid educational foundation in Computer/Information Technology Administration and Management from Mangosuthu Technikon, my recent role as a Student Advisor at Berea Group of Colleges leveraged my expertise in Big Data and Data Analysis. I hold certifications in digital marketing from Google and as an IBM Certified Data Engineer - Big Data, which have been instrumental in advising and guiding students effectively. Fluent in both Zulu and English, my approach combines technological proficiency with a passion for empowering the next generation through education and digital literacy.

IT Support Technician Intern at Sappi (2025-02 – 2026-01)

Delivered first-line IT support to end users, resolving hardware, software, and network-related issues efficiently

• Configured, installed, and maintained workstations, desktops, and peripherals
• Installed, configured, and troubleshot network and local printers
• Managed Active Directory user accounts, including account creation, password resets, and access permissions
• Diagnosed and resolved software and network connectivity issues in line with SLA requirements
• Logged, tracked, and resolved support tickets using TopDesk, ensuring accurate documentation and follow-ups
• Assisted with device imaging, deployment, and large-scale machine rollout projects
• Supported SCCM imaging and deployment processes, including basic reporting
• Performed routine system checks, updates, and maintenance to ensure system reliability
• Ensured compliance with IT policies, procedures, and security best practices
• Maintained accurate IT records, documentation, and filing systems
• Managed timekeeping records and handled internal user correspondence
• Utilized Microsoft 365 applications (Word, Excel, Access, PowerPoint) for reporting, documentation, and administrative tasks

Student Advisor at Berea Technical College (2023-08 – 2024-01)

• Taught students multiple different modules and giving them study tips and advice
• Made lesson plans according to their curriculum and assisted their lectures
• Invigilated in multiple different exams

Diploma in Information Communications Technology – Mangosuthu University of Technology (2022-12)

NSC Matric – ML Sultan Secondary school PMB (2017-12)