Evence Jiyane

Experienced Parts Coordinator and Customer Operations Coordinator with hands-on experience in the automotive industry, supporting parts supply, customer requirements, and daily operations. Currently completing my final semester of a BBA in Logistics and Supply Chain Management. Skilled in coordinating deliveries, managing back orders, resolving customer issues, and ensuring smooth production support.

Progressed from Picking & Packing Team Leader to Parts Coordinator, developing strong leadership, inventory, and operational skills. Seeking to grow my career in logistics, supply chain, and automotive operations.

Parts Coordinator & Customer Operations Coordinator - Certus Engineering

(2024-01)

• Coordinate the supply and delivery of parts and kits to MAN Bus and Coach.
• Manage customer-facing operations and ensured timely resolution of parts-related issues.
• Monitor and follow up on back orders to minimize disruptions to production activities.
• Investigate and resolve customer complaints regarding shortages, incorrect parts, and delivery discrepancies.
• Liaise between warehouse, logistics, and customer teams to ensure operational efficiency.
• Verify the accuracy and completeness of deliveries and coordinated urgent replenishments where required.
• Maintain strong working relationships with MAN Bus and Coach personnel to support customer satisfaction and service excellence.
• Support smooth production operations by ensuring critical parts were available when required.

Picking & Packing Team Member - Certus Engineering Pty Ltd

(2022-06 - 2023-12)

• Daily picking and packing activities within the warehouse.
• Coordinate team to ensure orders were processed accurately and on time.
• Conduct quality checks to ensure correct parts and quantities were picked and packed.
• Assist with inventory control and stock management activities.
• Investigate and resolve picking and packing errors.
• Train new employees on warehouse processes and safety procedures.
• Work closely with logistics, production and dispatch teams to meet customer delivery requirements.
• Keep operations team and management updated about any potential issues that may affect the outbound delivery process.
• Prepare descrepency reports and update them continuously.

Bachelor of Business Administration - Logistics and Supply Chain Management - Rosebank College (2024)

Higher Certificate - Information Technology Support Services - Rosebank College (2022 - 2022)

National Senior Certificate - Mpumelelo Secondary School (2020 - 2020)