Fabian Fortuin
IT Support Technician with 4-5 years relevant IT experience
About
Self-motivated, ambitious and conscientious individual, who works hard and pays attention to detail. Organized nature and personable attitude gives the ability to work with people, and take ownership of tasks quickly. Creative problem solver, adept at problem solving, willing to implement communication skills and initiative in a professional environment while providing good service to staff, researchers and executives.
Experience
Support Technician - Nvtechnologies (pty) Ltd.
(2020-01-19)
- Windows 7, 8 10, Setup configuration and troubleshooting
- Office 2007 - Office 365. Installing, setting up user Profiles, and troubleshooting issues.
- Workstation hardware and software and associated peripherals Support.
- Formatting and reloading/installing of Desktops and Laptops.
- Joining Pc's to Domain
- Support 365 Products
- VNP Installation and configuration
- Remote desktop support
- Active directory, creating, enabling, unlocking and disabling user accounts
- IT Administration, (Ms Excel and Word)
- Bitlocker
- Telephony PABX (Grantstream) Configuration and support
- VMware EXSI Setup and Configuration
- VPN (Forticlient, Cisco, Windows) support.
Assistance ITC - Crystal Reach Foundation
(2019-02-25 - 2019-12-01)
- IT Essential (Hardware and Software)
- Training and facilitating
- Desktop, Laptop, Mobile Devices and Printers Application, programs and packet tracer
- IT Essentials Hand skills (Practical Computing)
- Computer Setup and Installations
- Device Configurations and troubleshooting
- Wi-Fi, (Access point Setup and configuration)
IT Helpdesk Technician & IT Administration assistant - Adcock Ingram (Pty) Ltd.
(2017-10-22 - 2018-07-24)
- PC Setups Windows
- Cisco phone setup and Configuration (wired/Wireless)
- Tablet and Phone Setups
- End user support, telephone, email and hands on support
- Scanning and documentation
Education
Matric - Grade 12 Senior Certificate - Klipspruit West High School (2008-12-27)
IT Essentials Certificate - IT Essentials - Cisco Networking Academy (2014-01-24)
CompTIA A+ Certificate - CompTIA A+ - Pearson Vue (2018-04-24)
National Certificate - System Support NQF Level 5 - Bytes People Solutions (2018-07-03)
Networking Essentials - ITE Networking - Cisco Networking Academy (2020-10-30)
IoT - IoT - Cisco Networking Academy (2020-10-30)
CNNA - CNNA - Cisco Networking Academy (2024-05-31)
Mentorship Course - Self-development, Ethics and Etiquette, Homiletics, Hermeneutics - Crystal Ministries Int. (2016-08 - 2017-09)
