Call Centre Agent - Plus 94 Research
(2025-03 - 2025-06)
- Conducted market research and collected customer feedback on behalf of Standard Bank.
- Performed statistical analysis, data processing, and telephonic interviews.
Operations Customer Service Team Member - KFC Senaone
(2023-05 - 2025-03)
- Prepared and cooked KFC menu items to quality standards.
- Handled transactions, customer orders, and upselling.
- Maintained cleanliness and stock rotation.
Sales Promoter - Demadore (Afriderm)
(2021-02 - 2021-12)
- Engaged customers in-store, introducing and explaining product benefits.
- Gathered customer feedback and submitted daily activity reports.
- Assisted team members with tasks and consistently met sales targets.
- Handled issues and complaints professionally.
Document Preparation Data Capturer - BANKSERVAFRICA
(2020-06 - 2020-12)
- Prepared deposits and cheques for image processing.
- Validated data, performed manual balancing and reconciliations.
- Reported incidents to team leader as needed.
Data Capturer & Credit Controller - Cell C - Finance Department
(2018-08 - 2018-11)
- Processed and matched invoices on Oracle system.
- Balanced statements, handled queries, and reported problem accounts.
Client Service Admin Data Capturer - MerSETA Engineering & Related Services
(2018-02 - 2018-08)
- Provided information on MERSETA services and legislative processes.
- Managed document filing, tracking, and data updates.
- Captured and registered discretionary grants while maintaining confidentiality.
Administrator - Cell C Wholesale Business Unit (International roaming)
(2017-07 - 2017-07)
- Captured and calculated PS Data, SMS, GPRS, and VPN using Excel.
- Captured TADIG codes and checked discrepancies from Syniverse.
Data Capturer - BANKSERVAFRICA Integrated Services
(2010-11 - 2016-07)
Retrenched
- Captured and validated transaction data accurately from multiple banking sources.
- Performed manual reconciliation of transactions.
- Prepared deposits, compiled end-of-day reports, and trained new staff.
- Liaised with cross-functional teams to support client needs.
Data Capturer - Nedbank
(2006-10 - 2010-10)
Outsourced to BANKSERVAFRICA
- Captured high-volume transactions accurately.
- Prepared deposits and cheques for image processing.
- Performed daily balancing and escalated unusual transactions.
- Maintained client confidentiality and supported operational processes.
Customer Service Consultant - CL Administrators
(2000-08 - 2004-07)
Company closed down
- Consulted clients involved in a motor vehicle accident.
- Opened files according to merits, captured information into the system.
- Collated files according to checklist, responded to written queries from legal consultants.
- Made calls to police stations and hospitals for client records.
- Liaised with RAF for case numbers and documentation.
