Leaine Van Rooyen

Detail-oriented operations and administrative professional with experience in business operations, customer support, and workflow coordination. Skilled in managing daily tasks, improving processes, and maintaining organised systems. Experienced in audio transcription, speaker labeling, and following detailed annotation guidelines. Currently seeking remote opportunities where I can support business operations, improve efficiency, and deliver high-quality administrative and customer support.

Banquet/Event Manager - Protea Hotel by Marriott Willow Lake

(2019-11 - 2020-03)

• Coordinated events, schedules, and operational planning
• Communicated directly with clients to ensure expectations were met
• Supervised staff and ensured high service standards
• Managed event setup, logistics, and customer experience
• Maintained strong communication across teams

Production Associate - Browning's Honey Co. USA

(2021-03 - 2021-12)

• Worked in a fast-paced production environment
• Followed strict quality and safety procedures
• Collaborated with team to meet production targets

Operations manager (Co-Owner) - Giga Biltong Deli

(2021-12 - 2026-03)

• Manage daily business operations, including staff coordination, administration, and customer service
• Oversee inventory management, stock control, pricing, and supplier coordination
• Maintain financial records, cash-ups, and sales tracking
• Plan and execute marketing campaigns, promotions, and in-store initiatives
• Performed detailed data entry, documentation, and structured information handling
• Handle customer communication and resolve queries professionally
• Improved operational efficiency and workflow through better systems and processes
• Worked with structured data and followed detailed process guidelines

Transcriptionist - CrowdGen by Appen

(2026-03 - 2026-03)

Use skills to support an AI training initiative aimed at improving Afrikaans and South African English speech recognition models. I produce precise, verbatim transcriptions and review audio recordings in Afrikaans and South African English.

• Listen to audio recordings and produce accurate, verbatim transcriptions in Afrikaans and South African English
• Capture not only what is said, but how it is said (including filler words, repetitions, and false starts) according to the client's requirements
• Add speaker labels for multi-speaker recordings (2–8 participants)
• Insert precise timestamps for text segments (within 500ms accuracy)
• Annotate non-speech events such as laughter, background noise, or unclear audio
• Follow detailed project instructions and maintain high quality standards
• Maintain steady productivity and reliability throughout the project