Care Coordinator - Lucent Health
(2025-02 - 2025-08)
- Developed and implemented personalized care plans for diverse patient groups.
- Facilitated communication between patients, families, and healthcare providers to ensure seamless care.
- Connected patients with community resources, advocating for their needs and preferences.
- Collaborated with interdisciplinary teams and maintained accurate patient records.
- Applied strong understanding of health systems and global healthcare practices to support patient outcomes.
Head of Sales - Khusela Debt Management
(2023-11 - 2025-12)
- Directed national sales operations for Khusela Management and subsidiaries, helping over-indebted individuals and SMMEs regain financial stability.
- Executed tailored sales strategies to boost monthly deal flow, improve client onboarding, and drive long-term revenue growth.
- Led and coached a high-performance team of 16 debt-review agents, maintaining service excellence and regulatory compliance.
- Achieved an average of 20 closed debt management deals per month, with a combined monthly repayment value of approximately R500,000, directly supporting franchise profitability.
- Oversaw a franchise revenue model, allocating 60% of monthly installments to franchisees, insetivising strong performance and shared business success.
- Implemented and managed multiple CRM systems to optimize lead tracking, customer life-cycle management, performance monitoring, and reporting across the sales funnel.
- Produced detailed weekly and monthly sales reports for individual SMME owners.
- Played a pivotal role in advancing Khuselas mission to combat the national debt crisis, contributing to efforts aimed at improving the financial wellbeing of over 22 million indebted South Africans.
Senior Associate - WNS Global Services SA (Pty) Ltd
(2021-04 - 2023-08)
- Certified in Sabre (GDS) and Hopper FLA (online platform).
- Booked flights (global), hotel, car reservations via Hopper portal for Capital One Bank clients, providing 24/7 travel support, including payment collections.
- Handled travel problems, complaints, and refunds, ensuring smooth customer experiences.
- Entered data into software, maintained client files; CRM knowledge of reservations systems, GDS (Sabre), and e-Traveling.
- Demonstrated strong sales and commercial awareness, liaising with 3rd parties and B2B partners to resolve issues.
- Modified flight bookings, name changes, travel dates, wheelchair requests, seating arrangements, and upgrades using Travelogix (American Airlines) and Travel Fusion (British Airways).
Senior Cabin Crew Member - South African Express Airways
(2010-05 - 2019-02)
Licence No: 0274021039
- Coordinated tasks among cabin crew to ensure smooth flight operations.
- Served as the main communication link with pilots, relaying important information and updates.
- Handled passenger issues, including medical emergencies and conflict resolution, maintaining high levels of customer satisfaction.
- Ensured compliance with safety, security, and company policies.
- Delivered high-level passenger service, managed crew briefings, and emergency procedures.
Senior Cabin Crew Member - South African Airways
(1999-08 - 2007-09)
Licence No: 0274021039
- Coordinated tasks among cabin crew to ensure smooth flight operations.
- Served as the main communication link with pilots, relaying important information and updates.
- Handled passenger issues, including medical emergencies and conflict resolution, maintaining high levels of customer satisfaction.
- Supervised 5–16 crew members, maintained documentation, international destination upheld safety standard.
Business Owner - 2 Wire Consultants
(2007-12 - 2010-01)
- Provided tailored B2C and B2B services, delivering quality solutions at competitive prices.
- Secured foreign direct investment by positioning the firm as a hub for innovative, developer-driven smart-technology solutions, leveraging South Africa's emerging BPO incentives.
- Streamlined operational workflows by implementing robust time-management frameworks, enhancing productivity and delivering measurable business impact; achieved a 92% success rate with only 12 clawbacks.
- Directed short-term insurance sales under Medscheme and Liberty Life, achieving consistent revenue growth and expanding client portfolio through targeted outreach and relationship management.
