Feathers Mcgraw

Customer-focused telesales agent with 1 year of high-volume call centre experience. Skilled in outbound sales, objection handling, CRM (Microsoft Dynamics 365), and meeting daily KPIs. Fluent in 7 South African languages. Reliable, resilient, and target-driven.

Call Centre Agent at iTalk (2024-01 – 2025-01)

• Made 40–60+ outbound sales calls daily to promote telecom products
• Built rapport, identified customer needs, and matched them to suitable packages.
• Consistently met or exceeded daily, weekly, and monthly sales targets & KPIs.
• Handled customer objections (pricing, contracts, competitors) and closed sales.
• Used Microsoft Dynamics 365 CRM to log calls, update records, track leads, and schedule follow-ups.
• Maintained accurate customer data for compliance and reporting.
• Adapted sales scripts to different customers while staying professional.
• Worked under pressure in a fast-paced, target-driven environment

Cleaner at Stallion Cleaning Company (2025-02 – 2025-04)

• Followed daily schedules and hygiene checklists (developed strong process adherence, time management, and reliability in a routine-driven environment).
• Worked collaboratively in a team to complete tasks efficiently (demonstrated communication, coordination, and a strong work ethic).
• Maintained cleanliness and safety standards in commercial settings (showed attention to detail, responsibility, and ability to follow instructions without constant supervision).

Matriculated – Hofmeyr High School (2023-12)