Fefekazi Nonali

A responsible and dedicated IT professional who demonstrates integrity, ethical behaviour, and a strong service-oriented mindset. Values diversity and prioritises people, with the ability to meet deadlines and deliver high-quality work.

IT Helpdesk Support - Liberty Group

(2018-01 - 2026-12)

• Resolve IT support tickets
• Install, configure, and troubleshoot hardware and software
• Support desktops, laptops, printers, and mobile devices
• Manage Active Directory accounts and permissions
• Maintain network infrastructure (switches, routers, firewalls)
• Perform backups and disaster recovery
• Train end-users on systems
• Conduct security audits and implement cyber protection measures

Technical Support - TCM Limited

(2018-01 - 2022-12)

Reason for leaving: Contract End

• Respond to calls, emails, and chat support queries
• Troubleshoot and diagnose system issues
• Set up user accounts and system access
• Provide technical support to staff and customers

ND - Information Technology - Cape Peninsula University of Technology (2016-12)

Certificate - CCNA2 - Cape Peninsula University of Technology (2011-12)

Senior Certificate - Siphamandla Senior Secondary School (2009-12)