Fortunate Mokase
IT Support Technician
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About
Enthusiastic and adaptable IT Technician with hands-on experience in technical support, structured cabling, and web development. Skilled in troubleshooting hardware/software issues, installing network systems, and delivering user-focused solutions. Passionate about continuous learning and growth in emerging IT trends. Known for punctuality, work ethic, and a proactive approach to challenges
Experience
Onsite Support Engineer at Mezobyte (2025-07 – Present)
Provide onsite IT support in a high-paced call centre environment, troubleshooting and resolving hardware, software, and network issues to minimise downtime.
- Supported users with call centre systems, VoIP telephony, and remote tools
- Delivered basic training and guidance on best practices
- Performed routine system maintenance and monitored network performance
- Ensured all devices were secure and compliant with organisational standards
- Managed equipment setup, configuration, and inventory for staff
- Handled system access and security controls
- Utilised Freshdesk to manage, prioritise, and resolve support tickets efficiently
- Maintained accurate documentation, reports, and knowledge base articles
- Collaborated with IT teams to address recurring issues and improve system performance
IT Support Technician at Kwethu Business Solutions (2023-11 – 2025)
Resolved hardware/software/network issues efficiently.
IT Support Technician at Alusa Marketing (2023-02 – 2023-09)
Provided first-line support via phone, email, and in-person. Resolved hardware/software/network issues efficiently.
- Handled daily monitoring of company web assets
- Repaired and maintained computers and networks
- Worked with HTML, CSS, JavaScript, and API integrations
P27 Casual Shop Assistant / Cashier at Tekkie Town Noordstad (2022-08 – 2022-11)
Point-of-Sale (POS) Duties Merchandising & Stock Handling Stock Control & Shrinkage Prevention
Junior IT Technician at Kungam Group (2021-01 – 2022-07)
Repaired and maintained computers and networks. Installed structured cabling, fibre, Wi-Fi, and cameras. Worked on coding and web development projects.
- Resolved hardware/software/network issues efficiently
- Installed structured cabling, fibre, Wi-Fi, and cameras
- Worked on coding and web development projects
Education
Matric in Bachelor's Pass – Navalsig High School (2020)
