Fortunate Mokase

IT Support Technician

Talent

JohannesburgMember since 17 April 2026

Hardware InstallationHardware DiagnosticsHardware RepairWindows 7Windows 8Windows 10Windows 11LinuxHTMLCSSJavaScriptC#Structured Cabling Cat5e/6RoutersSwitchesWi-Fi SetupFreshdeskVoIP TelephonyAPI Integrations

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Hardware InstallationHardware DiagnosticsHardware RepairWindows 7Windows 8

About

Enthusiastic and adaptable IT Technician with hands-on experience in technical support, structured cabling, and web development. Skilled in troubleshooting hardware/software issues, installing network systems, and delivering user-focused solutions. Passionate about continuous learning and growth in emerging IT trends. Known for punctuality, work ethic, and a proactive approach to challenges

Experience

Onsite Support Engineer at Mezobyte (2025-07 – Present)

Provide onsite IT support in a high-paced call centre environment, troubleshooting and resolving hardware, software, and network issues to minimise downtime.

Supported users with call centre systems, VoIP telephony, and remote tools
Delivered basic training and guidance on best practices
Performed routine system maintenance and monitored network performance
Ensured all devices were secure and compliant with organisational standards
Managed equipment setup, configuration, and inventory for staff
Handled system access and security controls
Utilised Freshdesk to manage, prioritise, and resolve support tickets efficiently
Maintained accurate documentation, reports, and knowledge base articles
Collaborated with IT teams to address recurring issues and improve system performance

IT Support Technician at Kwethu Business Solutions (2023-11 – 2025)

Resolved hardware/software/network issues efficiently.

IT Support Technician at Alusa Marketing (2023-02 – 2023-09)

Provided first-line support via phone, email, and in-person. Resolved hardware/software/network issues efficiently.

Handled daily monitoring of company web assets
Repaired and maintained computers and networks
Worked with HTML, CSS, JavaScript, and API integrations

P27 Casual Shop Assistant / Cashier at Tekkie Town Noordstad (2022-08 – 2022-11)

Point-of-Sale (POS) Duties Merchandising & Stock Handling Stock Control & Shrinkage Prevention

Junior IT Technician at Kungam Group (2021-01 – 2022-07)

Repaired and maintained computers and networks. Installed structured cabling, fibre, Wi-Fi, and cameras. Worked on coding and web development projects.