Siphe Sokhetye

Results-driven IT Technician with over 5 years of experience providing first- and second-line technical support in a fast-paced municipal environment. Skilled in troubleshooting hardware and software issues, managing user accounts through Active Directory and Office 365, and maintaining network systems to ensure optimal performance and minimal downtime. Proficient in remote support tools, system updates, and vendor coordination, with a strong focus on improving efficiency and service delivery.

Possesses a solid foundation in information technology supported by a National Diploma in IT, with a commitment to continuous learning and delivering reliable, user-focused solutions.

IT intern

Umzimkhulu local municipality 2021-2022

• Assisted in providing first-line technical support to users (hardware & software issues) Installed,

• configured, and maintained computers, printers, and basic network devices

• Supported user account creation and management (e.g., passwords, access rights)

• Troubleshot system, network, and connectivity problems under supervision

• Performed routine system updates, backups, and antivirus checks

• Helped set up workstations, email accounts, and office applications

• Monitored IT equipment and reported faults or risks to senior technicians

• Provided basic support for systems such as Microsoft Office, email, and internet

IT Technician

Umzimkhulu local municipality 2022-2025

• Provide first-line technical support to users

• Troubleshooting hardware and software issues

• Install and configure computers, printers, and applications

• Support user account creation and password resets

• Maintain computer systems and networks

• Perform routine system updates and antivirus scans

• Setting up workstations and office equipment

• Support email and Microsoft Office applications

• Record and document IT issues and resolutions

• IT asset management and inventory control

• Provide remote support using tools like TeamViewer or AnyDesk

Berea Collage of technology 2018

Diploma in informal technology

Clydesdale senior secondary school 2017

Matric