Fortunate Nonyane

A pleasant, professional and proficient Administrator / Receptionist and a Customer Service provider who has a long track record of ensuring things run smoothly behind the scenes of a busy office. I am an effective team member who has the ability to meet deadlines and ensure that the highest standards of Office organisation are maintained at all times. I have a methodical and thorough approach to work and will go out of my way to maintain an enjoyable and clean working environment.

I have experience of working with the general public, both face-to-face and over the telephone and am someone who will always go that extra mile to get things done.

VOLUNTEER TEACHER at MAPATELETSE PRIMARY SCHOOL (2020-06 – 2021-05)

• Educating children about fundamental concepts, such as colors, letters, numbers, and shapes.
• Encouraging social interactions between children and improving their self-esteem.
• Engaging in creative methods of learning, such as arts and crafts, supervised play, and storytelling.
• Planning comprehensive curriculums to address early childhood development needs.
• Instilling a sense of order and discipline in the classroom.
• Monitoring free time on the playground.
• Ensuring the classroom is a clean, safe, and organized environment.
• Preparing for lessons by gathering materials and setting up workstations.
• Communicating with parents to better understand the children's home lives and psyches.
• Writing up reports for parents on each child's developmental progress.

DATA CAPTURING at MALARIA DEPARTMENT OF HEALTH (2019-11 – 2020-05)

• Ensuring the timely and accurate capturing of data into departmental Health information and Management systems and registers in line with systems protocols, norms and standards.
• Verifying the integrity of data providwd by sub components through comparing exercises (previously submitted records)
• Printing standards reports as and when requested.
• Ensuring that captured data is secured by performing regular backups activities in accordance with the system specification.
• Planning, coordinating and execution of local surveys on customer satisfaction within the serve area aimed at obtaining information from various sources.
• Render information provision services to the Malaria control program Management team.
• Render accurate and effective data capturing functions for the Malaria control program.
• Render system verification, maintenance of backups systems for the Malaria control program.
• Collecting documentation from various sources.
• Assessing, organizing and coding documentation.
• Creating and updating files, and filing documentation in appropriate files.
• Destroying outdated files following protocol, or moving these to inactive storage.
• Scanning files regularly to ensure their correct positions and to search for missing records.
• Retrieving records on request and forwarding these to relevant parties.
• Making copies of and delivering records.
• Executing authorized changes to filing system.
• Assisting with phone inquiries.
• Receiving and forwarding mail and courier packages.

SALES REPRESENTATIVE at LEGIT RETAIL STORE (2019-02 – 2019-11)

• Serves customers by selling products and meeting customer needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• establishing personal networks, and participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.

National Senior Certificate in High School – Alfred Machine (2012-12)

Computer Literacy Certificate – Arise Business College (2012)

Electrical Engineering N2 – Sir Van Duncan (2013)

Grade R Teaching programme Certificate – University of South Africa (2020)