Francis Jane Swart

Dedicated and reliable Administrative and Reception professional with extensive experience in office administration, customer service, bookkeeping and front desk operations. Highly organized, detail-oriented and confident in managing daily office functions, client communication and administrative support. Known for professionalism, discretion, loyalty and a calm, friendly manner.

Shift Commander - South-African Police Service

(1991-01 - 1998-12)

• Shift commander
• Supervised and managed a team of approximately 15 staff members
• Oversaw daily operations of the Client Service Centre
• Managed detention facility and ensures compliance
• In charge of the client service Centre
• In charge of the prison cells
• Attending of complaints
• Attending accidents

Manager - Zemvelo Game Lodge - Bronkhorstspruit

(1999-01 - 2000-12)

• In charge of all the personnel working at Zemvelo Game Lodge
• Did all the administration/bookkeeping

Property Administrator - Doors Property Group - Mtunzini KZN

(2000-01 - 2004-12)

• Successfully implemented a new file organization system, resulting in faster document retrieval time
• Placed security at bank reposed houses
• Assisted in the selling of reposed houses
• Did bookings for holiday accommodation
• In charge of three guest houses during holiday seasons
• Acted as an estate agent
• Streamlined the appointment scheduling process, reducing scheduling errors by half

Co-Owner - Levels Cocktail Lounge - Richards Bay KZN

(2000-01 - 2004-12)

• Renovated and did interior decorating of the Cocktail Lounge
• Developed and implemented promotional strategies to increase sales and attract new customers
• Ensured compliance with local and state regulations regarding alcohol; service and safety

Private Contract - Special Criminal Intelligence Police Unit

(2004-01 - 2010-12)

• Data capturing/analysis
• Conducted investigations on criminal cases
• Gathered and analyzed evidence
• Collaborated with different law enforcement agencies
• Prepared reports and presented findings to handler

Assistant Pharmacist - Botes/Felicitas Pharmacy - Bronkhorstspruit

(2011-01 - 2013-12)

• Dispensing prescriptions +-140 a day
• Mixing of medicines and ointments
• Handling of about 500 clients' accounts
• Data capturing
• Stock taking, ordering and packing
• Handling of all queries regarding prescriptions

Manager - Seven Seasons Aqua Zone Elite Company

(2015-01 - 2017-12)

• In-service training as Manager

Private Contract - National intelligence police unit

(2017-01 - 2019-12)

• Data capturing/analysis
• Interceptor
• Profiling

Analyst - HAWKS

(2020-01 - 2021-12)

• Data capturing/analysis
• Interceptor
• Profiling

Front Desk & Administrator - Lirinas Guesthouse - Balfour

(2021-01)

• Front desk
• General admin

Senior National Certificate - English, accounting, business studies, geography - High school Erasmus (1985-01 - 1989-12)

In Service Training - Technical Assistant - Telkom (1990-01 - 1991-12)

Training - Police Training - South African Police College (1991-01 - 1992-12)