Fundy Fufu

I'm a hard-working, determined and enthusiastic individual who always strives to achieve the highest standard possible for any given task and in any situation. I would like to gain the necessary skills, knowledge and experience that will help me excel in my career while adding value to the organization.

Call Centre Agent – Education sector - Black Ubuntu Technologies

(2023-05 - 2024-11)

• Responding to calls, emails, and live chats about course offerings, schedules, and enrollment processes.
• Providing detailed information about online programs, fees, and deadlines.
• Assisting with the application and enrollment process, including payment queries.
• Guiding learners through technical issues during registration.
• Helping students troubleshoot issues with accessing the learning platform (e.g. password resets, login errors).
• Assisting with compatibility problems on devices or browsers.
• Updating student records in the database (CRM or LMS systems).
• Managing requests for profile updates, transfers or refunds.
• Handling complaints and escalating unresolved issues to the relevant departments.
• Following up with students to ensure they remain engaged and on track with their studies.
• Offering guidance to those struggling with course completion.
• Assisting with payment queries, processing fees, and resolving billing issues.
• Meeting targets like call resolution time, student satisfaction ratings, and enrollment conversions.
• Preparing reports on common inquiries or issues to improve service delivery.
• Working with other departments (academic advisors, tech teams, or operations) to resolve complex student issues.

Admin – Public Management Intern - Matzikama Municipality

(2021-06 - 2021-12)

• Drawing incoming and outcoming correspondence (email and faxes).
• Ordering of office stationery.
• Assist with disbursement of PPE to the different department.
• Draw emails, register and distribute them to relevant components.
• Filing documentation in a confidential and secure manner.
• Keep and maintain training records.
• Operate the switchboard and handling telephonic queries.
• Open general and personnel files and record them in accordance with the record management system.
• Demonstrates an understanding of the Municipal supply chain procedures and applicable committees involved in the tender process.
• Assist with access to information as required by various departments and stakeholders.
• Compiling of agenda, attending of meetings, minutes taking of the various committees of a municipal council such as council meetings, mayoral committee section 79 and 80 committees.
• Allocate closed document and direct them to the relevant parties at requests.

Admin – Public Management Intern - Matzikama Municipality

(2022-05 - 2023-03)

• Drawing incoming and outcoming correspondence (email and faxes).
• Ordering of office stationery.
• Assist with disbursement of PPE to the different department.
• Draw emails, register and distribute them to relevant components.
• Filing documentation in a confidential and secure manner.
• Keep and maintain training records.
• Operate the switchboard and handling telephonic queries.
• Open general and personnel files and record them in accordance with the record management system.
• Demonstrates an understanding of the Municipal supply chain procedures and applicable committees involved in the tender process.
• Assist with access to information as required by various departments and stakeholders.
• Compiling of agenda, attending of meetings, minutes taking of the various committees of a municipal council such as council meetings, mayoral committee section 79 and 80 committees.
• Allocate closed document and direct them to the relevant parties at requests.

Cashier - Hungry Lion Vredenburg

(2017-03 - 2017-12)

• Operate till.
• Attend to customers, providing prompt and efficient customer-oriented service.
• Prepare food.

Certificate in Public Management: N4-N6 - Public Management - False Bay TVET College (2018 - 2020)

Matric Certificate - Diploma (2014-12)