Gabby

Client-focused and detail-oriented professional with over 4 years of experience in customer service, call centre operations, administration, tutoring, and client relations. Skilled in handling customer interactions, maintaining accurate records, scheduling, documentation, data entry, and delivering exceptional service across phone, email, and chat channels. Holds a Bachelor of Life Sciences (Physiology, Psychology, Genetics) and a TEFL certificate, providing strong analytical, technical, research, communication, and problem-solving skills.

Call Centre Representative at Brighterly (Present)

• Handle customer interactions via phone, email, and chat
• Resolve customer queries
• Maintain detailed records
• Assist with troubleshooting
• Document customer interactions accurately
• Provide professional support while meeting service standards

Acquisitions Manager at Sincere Home Buyers

• Manage client communications
• Gather and document property information
• Maintain accurate CRM records
• Coordinate follow-ups
• Conduct detailed information gathering
• Support administrative and customer service processes in a fast-paced environment

Private Tutor & Administrative Support

Provided one-on-one tutoring to students across a variety of subjects while managing all scheduling, lesson planning, client communication, record keeping, documentation, and administrative tasks. Built strong relationships with students and parents, adapted teaching methods to individual learning styles, and maintained a highly organized workflow while working independently.

Bachelor of Life Sciences in Physiology, Psychology, Genetics – University of South Africa (UNISA)