Magdeline Matthew

Dynamic and detail-oriented professional with extensive experience in administration, customer service, and logistics within the aviation, freight, and corporate sectors. Skilled in client liaison, invoicing, data capturing, and office management, with a proven ability to handle confidential information and maintain high levels of accuracy. Strong background in cargo handling, auditing, debtors' control, and HR support, complemented by proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Recognized for excellent communication, problem-solving, and organizational skills, ensuring smooth business operations and customer satisfaction. Adept at working independently and collaboratively, with a strong commitment to efficiency, compliance, and quality service delivery.

Administrator / Operations Assistant - CROSS-WORLD FREIGHT

(2024-02 - 2025-09)

• Maintained a high level of accuracy and confidentiality when handling sensitive information.
• Professionally managed incoming calls, directing them appropriately and ensuring effective communication.
• Organized and maintained comprehensive filing systems for easy retrieval of documents.
• Accurately recorded, processed, and filed employee leave requests.
• Managed correspondence by responding to emails, letters, and general administrative inquiries.
• Downloaded, organized, and maintained invoices and financial statements.
• Provided administrative support to multiple departments, assisting with ad hoc tasks as required.
• Monitored and analyzed vehicle logs and performance data, ensuring accurate reporting.
• Prepared reports on vehicle usage and addressed vehicle-related queries efficiently.
• Welcomed office visitors and ensured a professional and hospitable experience.
• Utilized Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) to support administrative operations.
• Conducted online research to support business initiatives and departmental projects.

Learnership / Administrator / Debtors Clerk / Operations Assistant - BIDAIR CARGO

(2020-12 - 2024-01)

• Assisted with audits and ensured compliance with company policies and regulations.
• Acted as primary client liaison via telephone and email, maintaining professional communication.
• Managed invoicing, purchase orders, goods received notes, and debtor accounts accurately.
• Coordinated shipment tracking, cargo handling (including dangerous goods and animals), and quality control.
• Supported HR processes and maintained accurate data records for cargo and office operations.
• Oversaw office supplies, stationery, and coordinated special events to ensure smooth operations.
• Conducted loading/off-loading of cargo while ensuring safety and compliance with regulations.

Check-in Agent / Terminal Agent / Customer Service Agent - FLYSAFAIR

(2019-09 - 2020-09)

• Assisted passengers with ticket sales, bookings, and flight changes, providing clear explanations of rules, terms and conditions, regulations, and procedures.
• Supported customers during flight disruptions and cancellations, ensuring timely and effective resolutions.
• Addressed customer complaints professionally and promptly, maintaining high service standards.
• Greeted and assisted passengers during arrivals and departures, ensuring a welcoming experience.
• Handled baggage efficiently, adhering to airline safety and operational procedures.
• Assisted special-aid passengers and managed priority bookings to ensure a smooth travel experience.

Front Office & Switchboard Coordinator - COURIER IT

(2019-02 - 2019-06)

• Managed all incoming calls professionally, ensuring a positive and professional company image at all times.
• Promptly communicated telephone messages to the relevant stakeholders.
• Efficiently transferred calls and coordinated communication flow within the office.
• Welcomed and assisted international visitors and VIP guests, providing a high standard of hospitality.
• Prepared and processed invoices accurately to support financial operations.
• Tracked shipments to ensure timely delivery and kept relevant parties informed.
• Managed diaries and coordinated bookings for meeting rooms, ensuring smooth scheduling and organization.

Administration & Invoicing Clerk - REDDY HOMES

(2018-05 - 2018-08)

• Performed general administrative tasks to support smooth office operations.
• Assisted with payroll processing, ensuring accuracy and confidentiality.
• Organized and maintained documentation and filing systems for easy retrieval.
• Obtained and evaluated comparative quotes to support procurement decisions.
• Assisted with tender preparation and submission in compliance with company procedures.
• Conducted site visits to ensure operational and safety standards were maintained.
• Supported stock-taking activities to ensure accurate inventory records.
• Processed purchase orders and goods received notes, maintaining accurate records of transactions.

Promotor - CELL C

(2018-01 - 2018-04)

• Engaged in direct sales, achieving targets and promoting products effectively.
• Marketed and promoted products to increase brand awareness and customer engagement.
• Delivered excellent customer service, addressing inquiries and resolving issues promptly to ensure customer satisfaction.

Client Relations / Sales Specialist - WATCHES UNLIMITED

(2017-04 - 2017-12)

• Represented the company as a Sales Representative, promoting products and achieving sales targets.
• Managed the receiving, dispatching, and accurate handling of stock.
• Merchandised store windows and in-store displays to enhance product visibility and brand image.
• Delivered exceptional customer service, addressing queries, repairs, and ensuring high customer satisfaction.
• Assisted with stock-taking, inventory control, and maintaining accurate records.
• Handled cash transactions, conducted day-end counts, and ensured timely and accurate banking.
• Maintained the overall appearance and organization of the store.
• Supported the onboarding and training of new staff members.
• Consistently met and exceeded store and personal sales targets.

Certificate - Basic Microsoft Excel & Intermediate Microsoft Excel - MZ LEARNING ACADEMY (2022)

Diploma - Business Administration - METROMINDS (2020)

NQF4 Certificate - SKYY AVIATION ACADEMY (2018)

National Senior Certificate - SEATIDES COMBINE SCHOOL (2016)