Regional Warranty Manager at MSXI (Ford South Africa) (2024-11 – Present)
- Manage warranty operations across multiple dealer groups (Hatfield, CMH, CFAO, SuperGroup, MMU)
- Oversee multiple automotive brands including Ford, Isuzu, Volvo, Honda, Fiat, Jeep, GWM, Citroen, Proton, Foton
- Conduct dealership audits, risk assessments, and compliance checks
- Lead and manage regional warranty specialists including recruitment and training
- Maintain OEM and dealership relationships and alignment on objectives
- Analyse high-risk claims and ensure correct processes are followed
- Provide strategic guidance to improve dealer KPI performance
- Handle disputes, escalations, and complex warranty issues
- Deliver performance reports and operational insights to management
- Ensure audit compliance and prevent financial chargebacks
- Provide onsite support and operational intervention where required
Warranty Specialist at MSXI (Ford South Africa) (2024-11 – Present)
Initial Role prior to promotion
- Assessed warranty claims, vehicle history, and job cards
- Approved and rejected claims in line with OEM policies
- Managed daily allocations, claim submissions, and invoicing
- Ensured dealerships remained compliant and audit-ready
- Guided technicians and service advisors on correct write-up procedures
- Monitored WIP, parts handling, DAS analysis, and reporting
- Prevented dealership chargebacks through process control
- Maintained dealer performance above required benchmarks (green status)
Service Advisor at Motus Renault Fourways (2023-11 – Present)
- Handled daily service bookings and customer scheduling
- Costed all cash, service plan, and warranty job cards
- Prepared and analysed workshop reports and monitored WIP continuously
- Managed CSI reports and ensured high customer satisfaction scores
- Prepared estimates and obtained authorisation for services and repairs
- Managed front-line customer interactions including check-in and check-out
- Conducted follow-up calls and provided regular customer updates
- Handled all administrative processes including job card audits
- Managed cash handling, invoicing, and account processing
- Achieved 110% of target within first month in role
- Maintained consistently high performance and CSI scores
- Successfully managed full front-line operations independently
Service Advisor at Mercedes-Benz Commercial (McCarthy Kunene) (2022-08 – 2023-08)
- Booked vehicles for servicing and repairs
- Opened job cards for internal, breakdown, and inter-dealer work
- Managed client communication (telephone and face-to-face)
- Prepared quotations and obtained approvals from customers and insurers
- Handled cash costing, receipting, and invoicing
- Managed fleet board operations and workshop coordination
- Handled towed-in vehicles and urgent repairs
- Ensured adherence to warranty and maintenance procedures
- Resolved customer queries and ensured service satisfaction
- Completed vehicle handovers and final client updates
Parts Administrator at Motus Isuzu Vereeniging (2021-08 – 2022-06)
- Managed reception and switchboard operations
- Handled customer queries and walk-in client assistance
- Processed cash transactions, receipting, and banking
- Captured invoices and managed stock releases
- Processed creditor invoices and maintained records
- Performed general administration including filing, reporting, and document preparation
- Compiled reports for management and recorded meeting minutes
- Coordinated events, catering, and dealership functions
- Managed stationery procurement and asset tracking
- Maintained office equipment records (copiers, fax machines)
