Gamieda Davids

Results-driven Business Analyst with extensive experience in Financial Services, specialising in business analysis, data analysis, payment systems, and process optimisation. Proven ability to deliver end-to-end solutions across complex business and technology environments, including system integration, API-driven platforms, and cloud-based data solutions. Strong stakeholder engagement and leadership capability, with experience facilitating cross-functional workshops, driving delivery alignment, and leading initiatives such as chairing organisational committees.

Adept at translating business needs into scalable solutions, improving processes, and enabling data-driven decision-making. Experienced across Agile and Waterfall environments, with a strong focus on delivery, risk management, and operational readiness.

Business Analyst - Woolworths Financial Services

(2021-05)

• Lead requirements elicitation with stakeholders, business users, vendors, and technical teams
• Facilitate workshops, grooming sessions, and delivery planning across Agile teams
• Analyse business processes and data to identify gaps, risks, and optimisation opportunities
• Drive payment systems, bureau data submissions, and system integration initiatives
• Translate business requirements into functional and technical specifications
• Support solution design with architects and developers
• Coordinate SIT & UAT, including test case development and defect management
• Provide production support, incident analysis, and root cause investigation
• Contribute to cloud and data initiatives using AWS, APIs, and Redshift
• Participate in Agile ceremonies (Scrum, backlog grooming, sprint planning)
• Chairperson of Awards Committee – driving stakeholder engagement and coordination

Process Owner - Woolworths Financial Services

(2019-07 - 2021-05)

• Mapped and documented end-to-end business processes for operational efficiency
• Identified process inefficiencies and drove continuous improvement initiatives
• Facilitated stakeholder workshops to align process changes and improvements
• Supported business requirement elicitation for system and process changes
• Developed and maintained process documentation and operational procedures
• Conducted root cause analysis and supported operational issue resolution
• Ensured governance and compliance with organisational standards

Business Architecture (Support Role) - Woolworths Financial Services

(2016-09 - 2019-06)

• Supported solution architecture design and technical documentation
• Assisted in architecture reviews and solution feasibility assessments
• Collaborated with architects, developers, and infrastructure teams
• Contributed to system integration and implementation activities
• Assisted with impact analysis and technical risk identification
• Supported governance and alignment to architectural standards

Problem Management Specialist - Woolworths Financial Services

(2014-01 - 2016-08)

• Monitored production systems for stability and performance
• Investigated and resolved system incidents within SLA targets
• Performed root cause analysis and implemented preventative actions
• Produced operational reports and trend analysis for management
• Managed known errors and supported incident lifecycle management
• Supported change deployments and post-implementation reviews

Senior System Analyst - Woolworths Financial Services

(2005-12 - 2013-12)

• Acted as liaison between business, vendors, and IT teams
• Conducted system analysis within Financial Services environment
• Supported system integration, enhancements, and production stability
• Facilitated requirements workshops and business engagement sessions
• Performed data analysis using SAS
• Delivered ongoing system support and enhancements

Support Analyst (Early Career) - Woolworths Financial Services

(1999-06 - 2001-12)

• Provided application and system support within insurance environment
• Assisted with troubleshooting and user support queries

Advanced Business Analysis - Business Analysis - FTI – MICTSETA