Jacqueline Louw

Customer service professional with a track record in the retail sectors, combined with a customer focused approach to business. Have more than 9 years experience in customer facing roles for Cell C as sales consultant, Supervisor and Branch Manager.

Experience in Financial service as a broker working with Assupol, Avbob and other insurance companies, and field agent with Vox selling Fibre. I am able to provide an outstanding service within any environment and deal with a broad range of customer needs from initial enquiry through sales, transactions and complaint handling.

Field Agent FTH (Fibre to the Home) at Vox (Present)

Assist customers with day-to-day queries, sales and technical issues and attending to complaints. To ensure daily, weekly and monthly reporting is accurate and received timeously. Manage day to day activities for defined internal marketing campaigns. Social media presence and management in line with product knowledge, strategy and objectives. Reaching daily targets.

• Assisting customers with complaints
• Fibre To home sales
• Social Media Publishing
• Cold Calling
• Door to door sales
• Assist with technical issues
• Professional Customer service
• Marketing

Sales Agent / Customer Service at IPS

Call Centre, handling customers over the phone for one of the biggest vitamin companies in South Africa. Providing a range of services, sales, customer service and sticking to a script.

• Assisting customers with complaints
• Sales
• Sticking to a script and to an exact time to not lose the customers interest
• Remote work

Professional Customer Service Agent (WNS UK customers) at WNS (British Gas) (2015-11 – 2016-11)

Call Centre, handling customers over the phone for one of the UK biggest gas companies. Providing a range of services and advice on the telephone.

• Dealing with a large number of customers on a daily basis and ensuring professional and complete satisfaction
• Processing transactions such as payments and providing advice on electricity usage and meter readings
• Handling customer enquiries regarding the bill and payments
• Handling customer complaints promptly and effectively with minimal disruption
• Managing customer details database and making amendments on the customer's request
• Running necessary security checks on customers when required including security questions
• Writing professional letters to customers using Microsoft Office
• Selling products to customers and giving them the best prices to suit their needs

Branch Manager at various stores at Cell C

Branch based, customer facing role. Motivating my staff, working out a daily program to each target. Providing support to my staff and making sure that everything runs smoothly in the store.

• Assisting customers with complaints
• Helping staff with complaints and making sure they reach their targets
• Cash ups
• Timesheets
• Stock Take
• Marketing of new products and training the staff on all new products
• Help and assist wit green area meeting
• Motivating staff to reach their goals and targets
• Assisting staff with HR problems and questions
• Assisting management with sales strategies

Supervisor at Cell C (2013-06 – 2015-11)

Branch based, customer facing role, assisting branch manager with complaints and assisting staff on motivating them and reaching their goals and target.

• Cash Ups
• Selling products
• Assisting manager with stocktake on Microsoft office Excel
• Assisting the branch manager with sales strategies
• Assisting branch manager with timesheets on Microsoft office Excel
• Standing in for the branch manager when manager is in meeting or on leave

Sales Consultant at Cell C (2013-05 – 2013-06)

Branch based, customer facing role, greeting customers, complaint handling, transaction processing, cashing up, visual merchandising and advising on products.

• Greeting customers handling face to face inquiries
• Assisting customers with all their needs and selling the product
• Providing accurate information on the products
• Assisting customers with contracts using Microsoft Office and Point of Sale (Pastel)
• Assisting customers with setting up the product and making sure the customer understand fully how the product work
• Doing Sim swaps
• Credit Vetting
• Checking for fraud
• Running necessary security checks on customers when required including security questions

Repair Admin Clerk for Nokia and Samsung at Cell C (2013-02 – 2013-05)

Office based, handing of all documents, booking in of customers phones and invoicing out phones, handling all admin duties.

• Booking in of phones
• Invoicing out phones
• Assisting technicians with ordering stock to repair the phones using Point of Sale (Pastel)
• Answering the phone
• Filling
• Making spreadsheets using Microsoft office Excel

Customer Care at Vodashop (2009-04 – 2010-04)

Office based, handling all customer complaints.

• Handling customer enquiries
• Handling customer complaints promptly and effectively with minimal disruption to the customer
• Making sure that all complaints are sorted out within 48 hours

Admin Clerk at RJ Engineering (2006-01 – 2007-01)

1 Year Contract, company liquidated

• Taking down minutes using Microsoft office
• Diary Management
• Answering phones
• Filling
• Typing of letters using Microsoft office (45 words per minute)
• Creating spreadsheets using Excel
• Sending emails using outlook

Certificate in Office Administration

NQF Level 4 in Early Childhood Development (ECD)

N3 in Computer Literacy

International Skills Diploma in HR and Labour Management

Course in ISDP Manager Course – Cell C

Training in Customer Service Training Excellence – Cell C

Training in Selling Techniques – Cell C

Training in Fraud Training – Cell C