Ganapathi Chelladurai

IT Technical Support at Department of Home Affairs (2024-01 – Present)

Responsible for IT infrastructure management, hardware and software solutions, troubleshooting technical issues, and ICT infrastructure deployment.

• Responsible for IT infrastructure
• Identifying hardware and software solutions
• Troubleshooting technical issues
• Diagnosing and repairing faults
• Resolving network issues
• Installing and configuring hardware and software
• Diagnosing and determining the root of their problem
• Providing timely and accurate feedback
• Following up with log calls to ensure the problem is resolved
• Repairing the necessary parts
• Supporting the roll-out and configuration of ICT infrastructure
• Testing and evaluating new technologies

IT Service Desk Agent at Altron Systems Integration (2023-01 – 2024-12)

Managed IT Service Management system incident logging, documentation, call assignment, escalation, and follow-up activities.

• Log incidents on IT Service Management (ITSM) system from incoming calls and emails
• Ensure that all related documentation is attached to the logged incidents and request
• Manage call assigning and escalation
• Follow up and update all user and engineer activity on the logged calls where applicable
• Testing and evaluating new technologies

IT Operations at Gauteng department of e-Government (2021-01 – 2023-12)

Provided IT support for hardware, software, and system maintenance with focus on ICT standards and information security awareness.

• Support IT team in the maintenance of hardware, software, and other systems
• Run software updates backups when requested
• Troubleshoot issues with equipment like printers, computers, and servers
• Knowledge and understanding of ICT hardware and software standards
• ICT Technical skills, Analytical Skills and problem-solving skills
• Conduct Information Security User awareness and training programs
• Training computer users on network and information security procedures

IT Service Desk Agent at Wesbank (2019-01 – 2020-12)

Provided first line technical support for computer hardware and software issues, managed service desk logging system, and handled user queries and escalations.

• Provide first line assistance and support related to computer, hardware and software
• Log all users request on the Service desk logging system
• Responsible for answering Queries and addressing system and user issues in a timely and Professional manner and escalating to the next level of support
• Monitor daily email notification and service desk request
• Answering and providing telephonic support, assisting users remotely

Bachelor of Science in Information Technology – Richfield Graduate Institute of Technology (2017)

Certificate in Technical Support – Altron Information Technology (2021)

Grade 12 – Topaz Secondary School (2012)