Richard Nkohla
First-line Helpdesk agent
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About
I am Richard Nkohla currently live in Johannesburg South 31 years old, matriculation in 2010 and commenced in the field of information technology in 2012 which is incomplete due to lack of finance. In 2016 I got employed at business Connexion for First-line Helpdesk agent till 2018 as my contract was terminated then in 2019 I enrolled for call center certification. I currently enrolling computer technician certification at Boston College as part time and also in the market for a job.
Experience
Logging Calls, call processing, call resolutions and escalations. Also communicate with clients via emails which I was employed by BCX 2016-2018
Education
Enrolled informationtechnology diploma at unisa 2012 which is incomplete, I am currently enrolling for computer technician at Boston College. And have a call center/ customer service certification.
