Garshwell Alkaster

SCC Daily Performance Reporting Assist with technical and systems training

Service Desk Analyst/Quality Assessor/Coach - Stowe Holdings (PTY) Ltd

(2024-08)

• SCC Daily Performance Reporting
• Assist with technical and systems training

Quality Assessor - Sanlam Direct

(2019-09 - 2023-06)

• Assessing sales and non-sales calls.
• Continuous coaching of sales consultants and identifying trends.
• Collaborating with team managers in achieving team targets and goals.
• Monthly audits.
• Assisting with training of new sales consultants when necessary.
• Monthly reports.
• Working on Epsilon, Sentrix, Thought Express, Sanquote, Sanport, VICI dial, QM playback

Sales Consultant - Sanlam Direct

(2017-10 - 2019-08)

• Consistently achieve target
• Ensuring excellent quality assessments
• Providing product information to clients on Matrix, Indie, Retirement and Tax-free Investment plans
• Maintaining the image of the Sanlam Group

Night Telemarketing Agent (5pm-9pm) - Foschini Retail Group (Pty) Limited

(2015-09 - 2017-09)

• Offering legal protection to customers telephonically
• Confirming and updating of customer details where necessary
• Achieving daily/weekly/monthly sale targets and quality assurance targets

Second In Command (2IC) - Foschini Retail Group (Pty) Limited

(2015-09 - 2017-09)

• Responsibilities of supervisor in his/her absents
• Capturing of agents' daily productivity and teams' overall sales on hourly basis
• Motivating of team members
• Assisting supervisor when needed

Bachelor of Commerce (Information Systems) - Information Systems - University of the Western Cape (2013)

Grade 12 Matriculation with university exemption - Porterville High School (2011)