Senior E-Commerce Coordinator - Bounty Brands - Cape Town, Western Province
(2020-11)
- Generate daily, weekly, and monthly reports for the finance team.
- Source and enrich data to ensure accurate insights.
- Perform quality assurance checks on websites to ensure optimal performance.
- Provide customer service support, handling inquiries, complaints, and returns.
- Manage invoicing, refunds, and product returns processes.
- Maintain and update the website to ensure a seamless user experience.
- Utilize GA Analytics and GA-4 for data tracking and reporting.
- Coordinate Trello tickets for project management and task tracking.
- Manage Decibel and Shopify plug-ins to enhance website functionality.
- Oversee the Sales Layer and Stock 2 Shop platforms for product and stock management.
- Work with Magento to update and maintain e-commerce platform functionality.
- Ensure the smooth running of online promotions and sales campaigns.
- Brief relevant teams on campaign details, website updates, and marketing actions.
- Administer and maintain the online product catalog, ensuring accuracy in data, digital content, product specifications, and images.
- Liaise with photographers and graphic designers to ensure product images are web-ready and align with brand standards.
- Assist the E-Commerce Lead in creating product ranges and assortments.
- Track all orders and liaise with the warehouse to ensure product availability.
- Place purchase orders for new stock and replenish inventory.
- Report progress on key metrics to line management on a weekly and monthly basis.
- Conduct monthly stocktakes and stock reconciliations.
Merchandise Allocator - Bounty Brands - Cape Town, Western Province
(2019-12 - 2020-12)
- Cleaned up dashboards to improve data visualization and clarity.
- Ensured data accuracy across all systems and reports.
- Allocated stock to retail stores, ensuring optimal inventory levels.
- Managed stock replenishments to maintain product availability.
- Generated reports on sales, stock on hand, and outstanding orders.
- Created sales orders per store for seasonal stock, product launches, and store-specific promotions.
- Administered stock allocation and inventory management for various store requests and customer orders.
- Monitored store grading and turnover seasonally, by category, and by brand.
- Analyzed store cover ratios to maximize sales opportunities and minimize stockouts.
- Maintained weekly inventory shipments to stores, categorized by gender and product type, based on demand.
- Communicated changes in inventory allocations to the Buying and Planning team to ensure alignment.
- Managed Inter-Branch Transfers (IBT), returns to the warehouse, closeouts, and their impact on inventory allocations.
- Captured daily sales data and forecasted sales to month-end for each store.
- Compiled weekly and month-end store and category cover reports to ensure sufficient stock levels.
- Addressed store stock queries and requests promptly.
- Conducted store visits and competitor analysis to identify market trends and opportunities.
E-Commerce Administrator - Bounty Brands - Cape Town, Western Province
(2019-05 - 2019-11)
- Generated daily, weekly, and monthly reports for the finance team to track performance and trends.
- Sourced and enriched data to improve insights and decision-making.
- Conducted quality assurance checks on websites to ensure optimal functionality and user experience.
- Provided customer service support, addressing inquiries, issues, and returns.
- Managed invoicing and processing refunds to ensure accurate financial transactions.
- Ensured the accuracy and integrity of 3rd party reports at all times.
Planning Assistant - Zando - Cape Town, Western Province
(2017-11 - 2019-04)
- Created deals based on Stock on Hand (SOH) and sales reports to drive sales.
- Selected styles to go on sale and calculated sale prices to maintain margin on items.
- Conducted seasonal analysis, particularly focusing on beauty products.
- Analyzed sales checkout by sell-through rates to optimize product offerings.
- Monitored growth in sales and stock to identify opportunities for improvement.
- Generated reports detailing stock levels and identifying products that needed replenishment.
- Managed E-commerce client accounts to ensure consistent growth and customer satisfaction.
Purchasing Database Administrator - Zando - Cape Town, Western Province
(2012-05 - 2017-10)
- Maintained data to support studio processes and ensure smooth workflow.
- Liaised with buyers to manage and update data efficiently.
- Oversaw inventory control to ensure accurate stock levels and availability.
- Addressed customer queries, handled returns from both customers and suppliers.
- Created and managed SKUs for accurate product identification.
- Uploaded sales data to ensure records were up-to-date.
- Maintained and updated product listings on all company websites to ensure accurate online representation.
Social Media Account Executive - The Cape Issue - Cape Town, Western Province
(2016-03 - 2022-01)
- Managed all social media platforms for The Cape Issue.
- Advertised various businesses through targeted social media campaigns.
- Organized and ran competitions to increase engagement and brand awareness.
- Liaised with clients to understand their needs and provide tailored social media solutions.
- Secured donations for charity events hosted by The Cape Issue, supporting community causes.
