George Modiba

Energetic and dedicated professional with a passion for the hospitality industry. Known for a can-do attitude and a drive to create remarkable experiences. Proven track record in operational management, housekeeping excellence, guest relations, and event planning.

Committed to delivering 5-star service and ensuring the success of every endeavor. Trusted and loyal, with a commitment to going above and beyond in every aspect of hospitality. Capable working with PMS extranet, acquired a certificate from the Tshwane University of Technology for Opera – a Micros Property Management System.

General Manager - Magoebaskloof Mountain Lodge - Polokwane, South Africa

(2017-02)

• Operations Management: Leads pre-opening activities and established operational processes across departments, ensuring seamless operations from inception.
• Guest Experience Enhancement: Implemented world-class housekeeping services, training staff and setting up Standard Operating Procedures to maintain 5-star quality.
• Quality Control and Kitchen Management: Ensured the delivery of high-quality meals to guests by managing kitchen operations and maintaining quality control standards.
• Guest Relations and Marketing: Manages guest relations, bookings through our Nightsbridge PMS while using knowledge attained from my Opera Micros PMS, and marketing efforts to enhance the lodge's reputation and attract new guests.
• Front Office and Reservations Management: Oversee front office operations, reservations, and external activities to ensure efficient guest services.
• Stock and Inventory Management: Managed stock and inventory Using Pilot POS, including FIFO procedures for bar and Kitchen supplies, optimizing resources and minimizing waste.

Auditor - Kamoto Copper Mine - Lumbumashi, Democratic Republic of Congo

(2016-10 - 2016-12)

• Counting of stock/inventory in warehouses manually and updating the quantities onto the software provided and reporting to management when stock is not balancing.

Consultant/Reservationist - Zoltac Lifestyle - Johannesburg, South Africa

(2015-04 - 2016-03)

• Sales Presentation: Conducted face-to-face sales presentations in compliance with company policies and regulatory requirements, meeting or exceeding performance targets.
• Effective Communication: Articulated the benefits of Zoltac Lifestyle to potential customers, showcasing the value of the brand.
• Professional Development: Attended all training sessions and department meetings, staying informed about sales information, industry trends, and consistently setting and reviewing performance goals weekly and monthly.

Ecotourism Management Diploma - Ecotourism Management - Tshwane University of Technology (2013-01 - 2017-08)

Matric - Sandtonview High School (2012-12)