George Senzere

Accomplished Engineer with over 15 years of experience leading project management and datacenter solutions offering across Africa. Proven expertise in designing turnkey datacenters of different architectures, specifying power and cooling systems, and driving IT Infrastructure operational excellence. Skilled in training and mentoring technical teams, managing service level agreements, and enhancing customer satisfaction.

Strong background in Environmental Monitoring, AutoCAD, Inventor, Solidworks, Linux (Debian), a number of programming languages, and using all these tools to deliver measurable business impact. Extensive knowledge in Mechanical and Electrical Engineering practices, ICT Infrastructure, DCIM, Building Management Systems, HVAC and Battery Energy Storage Systems integration.

Service Delivery Director Africa | Vertiv South Africa | 02/2023 to Present

• Managed project and operational support service delivery activities across Africa, improving regional service efficiency by 20%, and improving sales revenue by more than 35%.
• Led regional and local project management teams, optimizing resource allocation for projects of varying complexity.
• Implemented service strategy within the region, achieving 95% SLA compliance.
• Recruited and managed direct service teams and Authorized Service Partner organizations, increasing team capacity by 30%.
• Delivered project management, maintenance services, and operational support to regional clients, enhancing customer satisfaction scores by 15%
• Achieved operational excellence in local and international strategic accounts, reducing service incidents by drastically.
• Met sales and margin targets for the region, reporting monthly to senior management.
• Monitored field service revenue targets and managed customer complaints, reducing complaint resolution time by 40%.
• Liaised with wider business for customer technical report generation, improving reporting accuracy.
• Distributed and updated technical documentation and field technical bulletins, ensuring up-to-date knowledge for the field teams, both internal and external.
• Collaborated with product sales and operation management for project delivery efficiency and customer satisfaction.

Solutions Architect | Schneider Electric | 01/2021 to 01/2023

• Collaborated with sales and internal stakeholders to provide optimal datacenter designs and solutions, increasing proposal win rate by 20%.
• Directed Solutions Engineers across English-speaking Africa, standardizing best-in-class datacenter solutions.
• Worked with business development managers to grow secure power business in non-IT sectors, expanding market share by 10%
• Expanded Edge Computing business for Secure Power division, contributing to 20% revenue growth.

Solutions Engineering Manager | Schneider Electric | 03/2013 to 12/2020

• Managed technical aspects of large deals, influencing tenders and ensuring 100% compliance.
• Coordinated technical seminars for business partners and end users, training over 200 professionals.
• Educated Consulting Engineers and End Users on datacenter products solutions and industry trends, improving product adoption.
• Provided product and solution training to sales team and technical training on cooling systems, enhancing team technical skills.

Systems Engineer | Schneider Electric | 11/2011 to 02/2013

• Supported key account managers and sales representatives on datacenter products and solutions, contributing to 15% sales growth.
• Interacted with end users to provide customized cooling solutions, increasing client retention by 10%.
• Influenced key decision makers towards Schneider Electric technologies, securing multiple high-value contracts.
• Provided pre- and post-sales UPS support for high-end clients, improving service reliability

Cooling Engineer | Schneider Electric | 05/2009 to 10/2011

• Installed and commissioned cooling systems in datacenters, reducing downtime by 20%.
• Scheduled preventive maintenance for cooling installations, increasing system uptime.
• Configured cooling designs for new datacenters, optimizing energy efficiency.
• Conducted troubleshooting for site cooling issues, resolving 95% of incidents promptly.
• Performed datacenter energy usage audits and coordinated services for new clients, supporting energy savings initiatives.

Maintenance and Projects Engineer | Delta Beverages Pvt. Ltd | 08/2006 to 03/2009

• Tracked plant performance KPIs and implemented corrective actions, improving operational efficiency by 15%.
• Monitored equipment downtime and planned maintenance for high plant availability, reducing downtime by 25%.
• Scheduled and supervised projects, ensuring successful completion on time and budget.
• Implemented ISO9001 and lean manufacturing systems, enhancing quality standards.
• Appraised projects on NPV and Payback, conducting post-project evaluations.
• Identified and implemented improvement projects in line with Lean Manufacturing, increasing productivity.

Master of Business Administration in Artificial Intelligence (AI)

| University of Cumbria | Current study A program aimed to equip professionals to bridge the gap between AI technology and strategic business leadership.

Management Advancement Program (MAP)

| Wits Business School | 2017 to 2017

A program focused on advancing management skills and knowledge, preparing participants for leadership roles.

Bachelor of Engineering (Hons) Degree in Industrial & Manufacturing

| National University of Science and Technology | 2000 to 2005

An honours degree program in Industrial & Manufacturing Engineering, completed with distinction.

CERTIFICATIONS AND IN-HOUSE TRAINING

1. Accredited Tier Designer – Uptime Institute
2. Datacenter Professional – DC Professional.
3. Pumped Refrigeration Systems
4. Close Coupled Cooling Systems (Italy)
5. InRow and InRoom Cooling Training (Denmark)
6. Variable Speed Drives, Electronically Communicated fans (EC fans)
7. Fundamentals of Cooling 1 & 2 (Denmark)
8. Data Centre Management Software Training
9. PLC S5 Part 1 & 2
10. Building Great Leaders – Leadership training Programme
11. Management Development Programme (MDP)

Skills

Project Management ● Data Center ● Electrical Engineering ● ICT Infrastructure ● Building Management Systems (BMS) ● UPS ● InRow Cooling ● HVAC Rack Systems ● Battery Energy Storage System (BESS) ● SmartRow – APC ● PLC Programming ● Environmental Monitoring System ● DCIM ● Infrastructure Services ● Commissioning ● Strategic Thinking ● Creative Thinking ● Influence ● Negotiation ● Communication ● Leadership & Decision-Making ●Time Management ● Client Relationship Management ● Business Acumen