Project Support Manager / PMO Coordinator - AMANDLA Social Enterprise - Johannesburg, Gauteng
(2024-04 - 2026-03)
- Streamline project operations, manage documentation workflows, and maintain quality control across national initiatives.
- Act as custodian of the PMO SharePoint repository, ensuring document accuracy, version control, and data accessibility.
- Provide direct support to the PMO Director and step in during absences to guarantee uninterrupted project continuity.
- Managed project management support for a R20 million, 15-month pilot initiative.
- Maintained project risk registers, facilitated funder reporting, and tested new project management software to boost operational efficiency.
YES Programme Implementation Manager - BEE Chamber - Johannesburg, Gauteng
(2021-07 - 2024-03)
- Managed the end-to-end 12-month YES Programme for corporate sponsors, including candidate sourcing, interviewing, placement, and B-BBEE verification support.
- Expanded client base from 7 to 46 YES Programmes, facilitating the employment of over 900 youth and building a 14,000-candidate database.
- Maintained a 5% drop off rate overall YES Programmes managed.
- Achieved a 92% completion rate for youth work readiness modules through active engagement and tracking systems.
- Assisted 98% of corporate clients in advancing 1 to 2 levels on their B-BBEE scorecards.
- Designed quarterly reporting templates and custom YES strategies to improve corporate engagement, boosting annual client retention.
- Maintained host employer networks to maximize candidate absorption and provided ongoing HR support to clients and SMMEs.
- Led a multidisciplinary team of 35 employees across 5 core departments: Document Services, Project Support, Verification, YES Programmes, and Reporting.
- Served as Secretary of the Steering Committee (SteerCo), contributing to strategic planning, governance, and operational execution.
- Directed B-BBEE documentation preparation, ensuring audit readiness for corporate verification processes.
- Streamlined candidate data filing and candidate tracking systems, significantly reducing data entry errors.
- Supervised client operations, resolving corporate inquiries within 48 hours to maintain high customer satisfaction levels.
- Managed backend database integrity, archived inactive entities, and prevented duplicate program registrations.
- Conducted User Interface (UI) testing with IT developers to enhance portal features and overall end-user experience.
- Coordinated weekly MANCO reporting, tracked program registrations, and collaborated with finance on invoice reconciliations.
Call Centre Team Leader - Harambee Youth Employment Accelerator - Johannesburg, Gauteng
(2017-09 - 2019-05)
- Managed a team of 12 agents handling outbound recruitment calls and inbound support for Vodacom campaigns.
- Improved regional customer service ratings and First Call Resolution rates through performance coaching and return-to-work programs.
Business Information Researcher - Experian South Africa - Johannesburg, Gauteng
(2009-01 - 2015-12)
- Conducted credit risk investigations for corporate applicants, engaging with 8+ companies daily to deliver risk-informed evaluation reports.
- Promoted to Second-in-Charge (2IC) of the department to manage daily workload distribution and team performance metrics.
Bank Teller / Customer Information Consultant - Standard Bank - Johannesburg, Gauteng
(2004-04 - 2008-12)
- Handled cash transactions, balanced daily cash tills, and resolved client queries in the bank hall; received regional Best Customer Service Award.
